Kiran Kumar Kalwa
6/18 Central Avenue, Westmead
Summary
Professional with strong background in technical support and troubleshooting. Known for effective problem-solving, adept at network maintenance, hardware, and software issues. Focused on team collaboration and adaptability, ensuring reliable and efficient service delivery. Skilled in customer support, system diagnostics, and maintaining operational continuity.
Overview
4
4
years of professional experience
Work History
Onsite Support Engineer
Hexaware(Bank of Sydney)
10.2024 - Current
- Imaged laptops for new staff during onboarding, ensuring all required software, settings, and security policies were correctly installed and configured.
- Maintained asset inventory for laptops, desktops, iPads, mobile phones, and printers, ensuring accurate tracking of all IT equipment.
- Performed daily IT checks in line with company policies to identify and prevent potential issues, ensuring smooth and uninterrupted operations.
- Managed Active Directory accounts and software licensing, ensuring appropriate user access and compliance with company standards.
- Conducted cybersecurity operations, including managing phishing email incidents, monitoring critical vulnerabilities, and handling email security tasks such as whitelisting, blocking, and releasing emails via Mimecast.
- Collaborated with Network, Cloud, and Business Application teams to support projects and ongoing operations.
- Administered the O365 environment, including maintenance of user accounts, distribution
- groups, and shared mailboxes to ensure efficient communication and access control.
- Provided Level 1, 2, and 3 technical support through the ticketing system and over the phone.
- Performed Windows troubleshooting, VPN setup, and supported LAN/WAN network issues.
IT Technical Analyst
Uniting
11.2022 - 04.2024
Service Desk Analyst
SWITCH MEDIA
07.2021 - 08.2022
Education
Master of Information System Management -
Victorian Institute of Technology
Sydney, NSW06-2020
Skills
- Network support
- Remote desktop support
- Hardware installation
- Application support
- Printer support
- System maintenance
- Software configuration
- Mobile device management
- Windows 7-11 Troubleshooting skills
- Network troubleshooting
- Ticketing systems (Jira, Service now, Symphony)
Timeline
Onsite Support Engineer
Hexaware(Bank of Sydney)
10.2024 - Current
IT Technical Analyst
Uniting
11.2022 - 04.2024
Service Desk Analyst
SWITCH MEDIA
07.2021 - 08.2022
Master of Information System Management -
Victorian Institute of Technology
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