Kiran Kumar Paspala
Parramatta,NSW
Summary
To build a career path in End User Services roles by contributing positively towards the corporate growth and success, by applying my extensive knowledge and experience with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
7
7
years of professional experience
Work History
End User Services
Talent International
08.2022 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Service Desk Analyst
EHealth NSW
10.2020 - 08.2022
- Triage, diagnose, prioritie and manage logged service requests and workflows to achieve agreed outcomes within service standards.
- Manage customer complaints effectively to ensure escalation requests are assessed and managed in accordance with departmental procedures.
- Promote the use of self-service tools offered within the department
- Identify opportunities to improved processes, standard of service provided to customers
Intern for Networks for NSW Transport
DXC Technology
05.2019 - 08.2019
- ITSM Tool: Servicenow
- Manage and monitor all installed systemsand infrastructure
- Install, configure, test and maintainoperating systems, application software and system management tools
- Proactively ensure the highest levels ofsystems and infrastructure availability
- Monitor and test application performance, identify possible solutions and work to implement those fixes.
- Maintain security, backup, andredundancy strategies. Participate in the design of information and operational support systems
- Manage tickets, job priorities and process incoming call, ensuring SLA’s
IT Support Specialist
Micro-rentals
01.2017 - 04.2017
- Provided On-Site IT support to various organisations such as Spartan sports, Optus etc.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks.
- Repairing and replacing equipment's necessary
- Providing technical support across the company (this may be in person or over the phone).
Education
Certificate IV in Business BSB40215
Navitas Professional
Sydney, NSW.Masters of Networking
Melbourne Institute Of Technology
Sydney, NSW.Bachelors of Computer Science And Engineering
Jawaharlal Nehru Technological University
Hyderabad,Telangana, IndiaSkills
- Active Directory
- ServiceNow
- Office 365
- Windows 7/8/10
- SCCM 2012
- MS Office
- Analytics and problem resolution
- Basic Linux commands
Timeline
End User Services
Talent International
08.2022 - Current
Service Desk Analyst
EHealth NSW
10.2020 - 08.2022
Intern for Networks for NSW Transport
DXC Technology
05.2019 - 08.2019
IT Support Specialist
Micro-rentals
01.2017 - 04.2017
Certificate IV in Business BSB40215
Navitas Professional
Masters of Networking
Melbourne Institute Of Technology
Bachelors of Computer Science And Engineering
Jawaharlal Nehru Technological University
Similar Profiles
Luke ChamneyLuke Chamney
Senior Recruitment Specialist at Talent InternationalSenior Recruitment Specialist at Talent International
Wang-Kit TsoiWang-Kit Tsoi
Customer Service Representative at Lead Talent International LimitedCustomer Service Representative at Lead Talent International Limited
Xuefei LiXuefei Li
Marketing Specialist at Ivy Talent International Education GroupMarketing Specialist at Ivy Talent International Education Group
Sana AliSana Ali
Client Advisor at Cartier Sydney International AirportClient Advisor at Cartier Sydney International Airport
Metotisi AsiataMetotisi Asiata
PIcker at Coghlan FulfilmentPIcker at Coghlan Fulfilment