Kiran Kumar Paspala
Schofields,NSW
Summary
Customer-focused professional transitioning into a career as a Junior Full Stack Developer with a strong foundation in end-user services. Currently undertaking coursework in full stack development, gaining theoretical knowledge in Microsoft Azure, Azure DevOps, Microsoft SQL Server, and .NET solutions. Skilled in troubleshooting and resolving user issues with a commitment to learning new technologies and frameworks. Possesses excellent communication skills and a proactive approach to problem-solving Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
End User Services
EHealth NSW
08.2022 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software, and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up workstations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Created Templates in ServiceNow for employees to use
- Created Automation using power automate.
Service Desk Analyst
EHealth NSW
10.2020 - 08.2022
- Triage, diagnose, prioritie and manage logged service requests and workflows to achieve agreed outcomes within service standards.
- Manage customer complaints effectively to ensure escalation requests are assessed and managed in accordance with departmental procedures.
- Promote the use of self-service tools offered within the department
- Identify opportunities to improved processes, standard of service provided to customers
Intern for Networks for NSW Transport
DXC Technology
05.2019 - 08.2019
- ITSM Tool: Servicenow
- Manage and monitor all installed systemsand infrastructure
- Install, configure, test and maintainoperating systems, application software and system management tools
- Proactively ensure the highest levels ofsystems and infrastructure availability
- Monitor and test application performance, identify possible solutions and work to implement those fixes.
- Maintain security, backup, andredundancy strategies. Participate in the design of information and operational support systems
- Manage tickets, job priorities and process incoming call, ensuring SLA’s
IT Support Specialist
Micro-rentals
01.2017 - 04.2017
- Provided On-Site IT support to various organisations such as Spartan sports, Optus etc.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks.
- Repairing and replacing equipment's necessary
- Providing technical support across the company (this may be in person or over the phone).
Education
Certificate IV in Business BSB40215
Navitas Professional
Masters of Networking
Melbourne Institute Of Technology
Bachelors of Computer Science And Engineering
Jawaharlal Nehru Technological University
Skills
- Programming Languages: C#, NET Framework, SQL, HTML, CSS, JavaScript
- Frameworks & Tools: ASPNET, Visual Studio, SQL Server Management Studio, AngularJS
- Version Control: Git, GitHub
- Operating Systems: Windows (7/8/10), Linux
- DevOps & Cloud: Azure cloud platform, DevOps principles
- Containerization & Orchestration: Docker, Kubernetes
- Other Technologies: Active Directory, ServiceNow, Power Automate, Office 365, SCCM 2012
- Methodologies: Agile development methodologies
Projects
Intelligent Semantic Web Search Engine with Fuzzy Search
- Developed an intelligent semantic search engine utilizing JavaScript, HTML, Java, JSP, XML, and MySQL.
- Designed to efficiently answer intelligent queries using XML meta-tags deployed on web pages for accurate information retrieval.
Maven & Free Style Projects in Jenkis
- Completed Maven and Free-Style projects in Edureka classes, successfully building and managing freestyle project in Jenkins..
- Implemented continuous integration and deployment pipelines using Jenkins for streamlined software delivery.
Skills Highlights
- Problem Solving: Analytical approach to diagnosing and resolving technical issues, ensuring minimal disruption to operations.
- Communication: Effective communicator with a strong ability to translate technical concepts to non-technical stakeholders.
- Teamwork: Collaborative team player, adept at working in diverse environments to achieve project goals
Certification
ITIL 4 Foundation
References
Available upon request.
Timeline
End User Services
EHealth NSW
08.2022 - Current
Service Desk Analyst
EHealth NSW
10.2020 - 08.2022
Intern for Networks for NSW Transport
DXC Technology
05.2019 - 08.2019
IT Support Specialist
Micro-rentals
01.2017 - 04.2017
Certificate IV in Business BSB40215
Navitas Professional
Masters of Networking
Melbourne Institute Of Technology
Bachelors of Computer Science And Engineering
Jawaharlal Nehru Technological University
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