KIRANKUMAR PATEL
Parkes,NSW
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and customer service, notably as a Motel Manager at North Parkes Motel. Excelled in enhancing guest satisfaction and streamlining operations, leveraging skills in complaint handling and team leadership. Proven track record in improving service delivery and operational efficiency, with a keen focus on customer satisfaction and safety protocols.
Overview
8
8
years of professional experience
Work History
Motel Manager
North Parkes Motel
08.2024 - Current
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Overhauled safety protocols, ensuring a secure environment for guests and employees.
Team Member
Toyota Motor Corporation Australia, TMCA
12.2021 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Worked different stations to provide optimal coverage and meet production goals.
Retail Worker
Little India Supermarket
08.2020 - 04.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
Cleaning Contractor
Menzies Property Services
03.2017 - 07.2020
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Streamlined cleaning processes for increased productivity and cost savings.
- Confirmed all cleaning tools and equipment were stored properly after use.
Education
Bachelor of Business - Accounting
Elite Education Institute
Sydney, NSW04-2021
Diploma of Business - Accounting
Elite Education Vocational Institute
Sydney, NSW12-2017
Diploma of Accounting - Accounting
Australis Institute of Technology And Education
Parramatta, NSW02-2016
Certificate IV - Accounting
Australis Institute of Technology And Education
Parramatta, NSW06-2015
Skills
- Reservation Management
- Front Desk Operations
- Property Maintenance
- Complaint Handling
- Goal Setting
- Room Inspections
- Flexible Schedule
- Team Leadership
- Computer Skills
- Excellent Communication
- Customer Satisfaction
- Attention to Detail
- Teamwork and Leadership
- Customer Service
Timeline
Motel Manager
North Parkes Motel
08.2024 - Current
Team Member
Toyota Motor Corporation Australia, TMCA
12.2021 - 08.2024
Retail Worker
Little India Supermarket
08.2020 - 04.2021
Cleaning Contractor
Menzies Property Services
03.2017 - 07.2020
Bachelor of Business - Accounting
Elite Education Institute
Diploma of Business - Accounting
Elite Education Vocational Institute
Diploma of Accounting - Accounting
Australis Institute of Technology And Education
Certificate IV - Accounting
Australis Institute of Technology And Education
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