Sirasanambati Nuthana
Kalkallo,VIC
Summary
B.Tech in Computer Science and Engineering working as Portfolio Manager in Tata Consultancy Services. Also had previous experience in Business Analysis and Application support roles. Highly motivated to work with an organization that provides vast learning opportunities.
Overview
11
11
years of professional experience
Work History
Support Analyst
HCL Technologies
11.2023 - Current
- As part of ALPP(Anti Loss Prevention Program),started with Commissioning of the Smart Gates across 200+stores .
- Involved in System Testing and UAT of Smart Gates
- Managed high-volume support ticket queues, prioritizing cases based on urgency and impact.
- Collaborated with cross-functional teams to identify and resolve recurring customer concerns.
- Actively participated in team meetings to share insights and best practices for improving overall performance.
Portfolio Manager, Deutsche Bank
Tata Consultancy Services
08.2021 - 04.2022
- Portfolio Management
- Contract and Scope Management
- Vendor and SoW Management
- People and Budget Management
- Process development and implementation
- Task order generation and processing
- Providing detailed pricing for new deals worth over millions, considering complexity and efforts required.
- Client invoice preparation, Internal invoice report generation.
- Allotting and utilizing value available for each project effectively.
- Tracking purchase order received from Deutsche Bank and submitting invoices based on Purchase order received and monitoring and mapping payments.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies
- Generated ad-hoc reports to evaluate specific business requirements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Executed analysis of risks and identified risk mitigation strategies.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Business Analyst, Deutsche Bank
Tata Consultancy Services
10.2019 - 07.2021
- Understand grievances & retention of the customers by providing the best possible services .
- Work closely in coordination with development teams to implement and develop technological solutions that satisfy basic needs.
- Smoothen the workflow by bridging the gap between operation and project team for smooth service to clients & better audit control.
- Analyze client's business requirements and processes through document analysis,workshops and workflow analysis.
- Collaborating with developers as needed to determine the root cause of defects ,report software bugs and do regression testing on fixed issues.
- Presenting and taking necessary approvals from the stakeholders for the specific functionalities. Work closely with development team to understand requirements of the client.
- Interact with the stakeholders and provide daily updates on their project.
- Writing user stories and acceptance criteria for the requirements to enable development to understand the same.
- Conducting backlog refinement meeting to make the development team understand the requirement and resolve their queries.
Software Engineer
Tata Consultancy Services
07.2017 - 09.2019
- Worked on incident and problem management
- Worked on production issue with team in 24*7 shifts
- Participating weekly calls with client and understanding the functionalities.
- Identifying risk in earlier stage, identifying solution to avoid delay in impact. Monitored systems in operation and quickly troubleshot errors.
- Provide technical support for very complex, highly critical level issues & identify solutions to improvise the quality.
- Determine alternate solutions with risk analysis and identify opportunities to use technology to improve availability and advance business initiatives
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Engaging with different teams involved in the support activities
- Implement/Drive the production release and support the deployment and integrate activities between different teams.
PMO Analyst ,Deutsche Bank
Tata Consultancy Services
08.2013 - 06.2017
- Process development and implementation
- Task order generation and processing
- Providing detailed pricing for new deals worth over millions, considering complexity and efforts required.
- Allotting and utilizing value available for each project effectively.
- Maintaining deployment index of associates by tracking their allocation and releases on timely manner.
- Deploy unit level staffing initiatives
- Taken proactive measures to improve unit performance in key operation metrics
- Pre-plan assignments for associates based on fluidity plan
- Interact with Project Managers and Delivery Managers to acquire in-depth knowledge of their current and near future requirements for their accounts
- Working on fulfillment plan along with loading and staffing plan for various accounts
- Mapping internal unallocated associates to available projects as per their aspirations and skillsets
- Ensure tracking of visa ready associates for overseas assignment
- Interacting and negotiating with vendors for onboarding business associates on contractual basis
- Creating dashboards and reports indicating requirement fulfillment on a daily and quarterly basis
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
B.Tech - Computer Science And Engineering
SASTRA University
Thanjavur05.2012
Skills
- Team Engagement
- Client Requirements
- Financial Services
- Vendor Contracts
- Staff Management
- Client Relations
- Microsoft Excel
- Data and Analytics
- Unix Shell Scripting
- Oracle 11g, MySQL
- Control-M, Introscope, Splunk, App Dynamics
Additional Information
- ACHIEVEMENTS , On the Spot Award (01/2017).
- "On the Spot Award" certificate for successfully conducting recruitment drives and contributing to Head Count growth of the unit
- Special Initiative Award for successfully coordinating training program for freshers .
- Special Initiative Award for conducting many interviews .
Timeline
Support Analyst
HCL Technologies
11.2023 - Current
Portfolio Manager, Deutsche Bank
Tata Consultancy Services
08.2021 - 04.2022
Business Analyst, Deutsche Bank
Tata Consultancy Services
10.2019 - 07.2021
Software Engineer
Tata Consultancy Services
07.2017 - 09.2019
PMO Analyst ,Deutsche Bank
Tata Consultancy Services
08.2013 - 06.2017
B.Tech - Computer Science And Engineering
SASTRA University
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