Navdeep
6, Bidmead Circuit, Pimpama ,Australia
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
British Telecom Global Services
09.2015 - 09.2022
- SLG is a Proactive approach to compensate our Communication Providers for SLA failure caused by Openreach delay.
- As per Ofcom Directive, Openreach is required to monitor its performance and compensate Communications Providers, (CPs) proactively, when it fails to meet the service level guarantees for Repairs, Provision orders and engineer appointments.
- Investigating the orders to check appropriate actions to be taken for further billing procedures.
- Learning about different products which consist of information about Telecommunication connections.
- Maintaining the KPI’s with accurate BAU tasks.
Financial and Accounting Associate 3
NTT Data
01.2015 - 06.2015
- Processing of payments and financial transactions to suppliers and obtaining goods and services from suppliers promptly.
- Liaising with finance officers and suppliers concerning stock management, financial records and accounts.
- Verifying expense reports and querying invoices items from internal and external business finance officers.
- Communicating with the wider Account Payable team and comparing system reports to better manage Account Payable processes.
Associate
Genpact Badshahpur
12.2012 - 01.2015
- Entering invoices into the Account Payable system.
- Processing payments.
- Filing and maintaining supplier records.
- Checking and verifying invoices.
- Preparing cheques for payments.
- Performing other ad hoc tasks as required by their supervisor.
Education
Masters In Information System - Management Information Systems
Holmes Institute
Gold Coast, QLD07.2024
Master Of Business Administration - Finance
Punjab Technical University
Punjab12.2010
Bachelor Of Commerce - Accounting And Finance
Delhi University
New Delhi06.2008
Skills
- MS Office Proficiency
- Customer Support
- Computer Proficiency
- Patient and Empathetic
- Accounts Payable and Receivable
- Customer Relations
- Accounts Payable and Accounts Receivable
- Record Reconciliation
- Financial Recordkeeping
- Bank Statement Reconciliation
- Invoice Verification
- Employee Timesheet Processing
- Maintaining Accounting Ledger
- Financial Calculation and Analysis
- Revenue Forecasting
- Account Auditing
- Invoice Distribution
- Vendor Invoice Processing
- Quality Assurance Reviews
- Validation of Discrepancies
- Cash Flow and Reconciliation
Timeline
Customer Service Associate
British Telecom Global Services
09.2015 - 09.2022
Financial and Accounting Associate 3
NTT Data
01.2015 - 06.2015
Associate
Genpact Badshahpur
12.2012 - 01.2015
Master Of Business Administration - Finance
Punjab Technical University
Bachelor Of Commerce - Accounting And Finance
Delhi University
Masters In Information System - Management Information Systems
Holmes Institute
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