Kirat Sethi
Melbourne,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cut Fresh Salads Pty Ltd
12.2022 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Administrative Officer
A1A Homes
02.2021 - 11.2022
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Contributed to successful projects by providing essential administrative support and resource management.
- Developed comprehensive training programs for new hires which resulted in faster onboarding and increased efficiency.
Education
Bachelor of Design - Fashion Designing
APJ College
02.2018
Skills
- Account updating
- Scheduling
- Product Knowledge
- Report Generation
- Paperwork Processing
- Call Management
- Data Collection
- Data Entry
- Customer Education
- Product Education
Certification
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Cut Fresh Salads Pty Ltd
12.2022 - Current
Administrative Officer
A1A Homes
02.2021 - 11.2022
Bachelor of Design - Fashion Designing
APJ College
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