Kirby Allen
Vasse,Western Australia
Summary
I am a driven and resourceful Administrative Manager offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
19
19
years of professional experience
Work History
Operations Manager
Naturaliste Skin Clinic
12.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Prepared monthly reports on payroll costs for management review.
- Verified employee hours worked against timesheets provided by supervisors.
- Resolved discrepancies between payroll records and employee inquiries.
Administration Clerk
Naturaliste Skin Clinic
07.2018 - Current
- Performed clerical work such as sorting mail, restocking supplies and typing documents
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Developed forms to ensure compliance and safety was adhered to at all times
- Obtained scanned records and uploaded into database
- Managed documents by organizing forms, making photocopies, filing records
- Maintained client files, ensuring relevant consent forms and scripts were up to date
- Sorted, received and distributed mail correspondence between departments and personnel
- Kept reception area clean and neat to give visitors positive first impression
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Collected and distributed messages to team members and managers to support open communication and high customer service
Personal Assistant
Kylie Smith - Naturaliste Skin Clinic
07.2018 - 12.2021
- Compiled and Submitted Applications for medical devices with Therapeutic Goods Administration, Including successful entry of AQUAGOLD finetouch onto ARTG
- Maintained relationships with international companies to ensure supply of devices to meet customer needs
- After sales support to clinics and cosmetic injectors, ensuring that devices are meeting all regulatory guidelines and customer satisfaction
- Handled incoming mail, bills and invoices and completed appropriate actions
- Entrusted to handle confidential and sensitive situations in professional matter
- Organised and updated schedules
- Produced accurate office files and updated spreadsheets
- Maintained appropriate filing of personal and professional documentation
- Identified needs and coordinated plans for travel and out-of-town functions
- Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations
- Managed large range of services including pet care, phone screening, shopping and bill paying to ensure my employer was able to focus on clients and family
- Handled incoming and outgoing correspondence, including mail, email and faxes
- Oversaw personal and professional calendars and coordinated appointments for future events
- Managed and reviewed filing and office systems
Online Team Night Supervisor
Woolworths Busselton Kent Street
09.2014 - 01.2019
- Checked inventory and selected products from specific locations based upon customer orders and availability
- Promoted delivery efficiency by accurately labeling and organizing containers
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Scanned packages and boxes and moved to loading dock for shipment
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment
- Willingly took on extra hours and shifts during busy periods to meet tight deadlines
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flow to meet any daily demand
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern
Level II Customer Service Clerk
Westpac Branch Busselton
03.2005 - 08.2009
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Promoted products or services to each customer to consistently achieve sales targets
- Removed mutilated currency from circulation
- Assisted customers with compromised debit cards and issued new credentials
- Reconciled cash drawer and resolved discrepancies
- Audited fellow teller currency to contribute to dual-control procedures
- Sold and cross-sold bank products to new and existing customers
- Accessed computerized financial information to answer questions related to specific accounts
Education
Certificate II & III in Business Administration - Business Administration
The Apprentice and Traineeship Company
Bunbury, WASome College (No Degree) -
Bunbury Cathedral Grammar School
Gelorup, WASkills
- Commitment to quality and service
- Highly organized
- Staff Management
- Professional and mature
- Microsoft Office Proficient
- Strong communication skills
- Administrative support
- Project Management
- Payroll Administration
- Business Administration
Timeline
Operations Manager
Naturaliste Skin Clinic
12.2021 - Current
Administration Clerk
Naturaliste Skin Clinic
07.2018 - Current
Personal Assistant
Kylie Smith - Naturaliste Skin Clinic
07.2018 - 12.2021
Online Team Night Supervisor
Woolworths Busselton Kent Street
09.2014 - 01.2019
Level II Customer Service Clerk
Westpac Branch Busselton
03.2005 - 08.2009
Certificate II & III in Business Administration - Business Administration
The Apprentice and Traineeship Company
Some College (No Degree) -
Bunbury Cathedral Grammar School
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