Summary
Overview
Work History
Education
Skills
Timeline
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Kirby Downey

Norlane,VIC

Summary

Dynamic manager with a proven track record at Pollo Rotisserie, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and effective inventory management, resulting in increased profits. Committed to staff development, fostering a collaborative environment that drives performance and satisfaction.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Manager

Pollo Rotisserie
05.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Head Chef

Salty Dog Cafe
12.2019 - 05.2024
  • Placed orders to restock items before supplies ran out.
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Hired, managed, and trained kitchen staff.
  • Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
  • Led staff meetings to discuss upcoming events, address concerns or challenges, and reinforce company values as well as expectations within the workplace environment.
  • Developed and cooked memorable dishes that brought new customers into establishment.
  • Conducted regular performance evaluations for kitchen staff members to provide constructive feedback and set goals for continuous improvement.
  • Engaged with customers to gather feedback, using insights to refine dishes and service.
  • Implemented food cost and waste reduction initiatives to save money.

Head Chef

Cafe Moby
04.2013 - 11.2019
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Obtained fresh, local ingredients to lower grocery costs.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Created unique daily specials that attracted repeat clientele and generated positive word-of-mouth referrals for the restaurant.
  • Maintained high standards of kitchen cleanliness, consistently passing inspections with exemplary ratings.
  • Monitored food production to verify quality and consistency.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Assisted with menu development and planning.
  • Placed orders to restock items before supplies ran out.
  • Hired, managed, and trained kitchen staff.

Education

Cookery

Silk Training
Melbourne, VIC
02-2014

Year 12 Completion

Viewbank Secondary College
Melbourne, VIC
10-2002

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Strategic planning
  • Staff development
  • Shift scheduling
  • Safety procedures
  • Coaching and mentoring
  • Recruiting and interviewing
  • Teamwork and collaboration
  • Effective communication
  • Multitasking Abilities
  • Inventory management

Timeline

Manager

Pollo Rotisserie
05.2024 - Current

Head Chef

Salty Dog Cafe
12.2019 - 05.2024

Head Chef

Cafe Moby
04.2013 - 11.2019

Cookery

Silk Training

Year 12 Completion

Viewbank Secondary College

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Kirby Downey