Kirby Foster
Merewether,NSW
Summary
Empathetic and reliable Support Worker and Claims Advisor with extensive experience in delivering exceptional personal care and support to individuals with varying needs. Proficient in assisting with everyday tasks, offering emotional support, and fostering independence. Known for being adaptable, patient, and compassionate, with a proven ability to establish strong, trusting relationships with clients. Eager to apply my skills in caregiving and customer service to a rewarding support worker position.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Support Worker
Mable
Newcastle, 2290
04.2024 - Current
- Assist individuals with daily tasks, including hygiene, dressing, grooming, and mobility support, ensuring their comfort and well-being.
- Offer emotional support to clients, providing companionship and listening to their concerns to promote mental well-being.
- Help with daily activities such as meal preparation, cleaning, shopping, and managing appointments, ensuring clients’ needs are met efficiently.
- Support clients in maintaining their independence by encouraging them to perform tasks to the best of their abilities, while offering help when needed.
- Keep detailed, accurate records of care plans, incidents, and any changes in the client’s condition to maintain high-quality care and meet regulatory requirements.
- Work collaboratively with family members and healthcare professionals to ensure a holistic, personalized care approach.
Claims Management Specialist -Workers Compensation
GIO - Suncorp
Newcastle, 2290
10.2017 - Current
- Provided daily customer service to workers, employers, and specialists, ensuring smooth claims processing.
- Facilitated workers’ return-to-work experience using in-depth knowledge of workers' compensation and rehabilitation support.
- Collaborated with various teams, including Injury Treatment and Technical Specialists, to gather information and ensure the best decisions were made for injured workers.
- Conducted claims reviews and case conferences, ensuring all claims were processed efficiently and in a timely manner.
- Conducted face-to-face meetings with clients to discuss claims and facilitated resolution.
Administration Role
New Energy PV Solar PTY LTD
Southport, QLD
03.2011 - 11.2016
- Greeted guests and vendors to assist in navigating space.
- Monitored office services mailbox for business support needs and requests.
- Coordinated support to facilitate general office operations.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Developed administrative team to support corporate growth and objectives.
- Maintained positive working relationship with fellow staff and management.
- Developed and implemented administrative procedures to improve operational efficiency.
- Assisted in compiling monthly expense reports.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Answered phones and routed voicemails to respective employees.
Education
High School Diploma -
Rivermount College
Gold Coast01-2007
Skills
- Personal care
- Mobility support
- Meal preparation
- Care documentation
- Client advocacy
- Emotional support
- Relationship building
- Problem solving
- Cleaning and sanitizing
- Basic caregiving
- Risk management
- Meal planning and preparation
- Transportation assistance
- Recreational activities
- Daily living support
- Disability care
- Housekeeping and laundry
- Empathy and patience
Certification
- Open Drivers License
- National Police Check
References
- Terri Demir - Team Leader Suncorp GIO 0423 493 202
Timeline
Support Worker
Mable
04.2024 - Current
Claims Management Specialist -Workers Compensation
GIO - Suncorp
10.2017 - Current
Administration Role
New Energy PV Solar PTY LTD
03.2011 - 11.2016
High School Diploma -
Rivermount College