Kirby Marr
Keppel Sands
Summary
A dedicated mechanical and electrical professional with solid background in managing dealer operations and fostering successful partnerships. Proven track record in optimizing sales processes and implementing strategic initiatives. Known for collaborative leadership and results-driven approach.
Overview
19
19
years of professional experience
Work History
Dealer Manager
WTG Rockhampton
08.2024 - Current
- Increased dealer network by identifying and recruiting potential dealers in targeted markets.
- Analyzed sales data to identify areas for improvement within the dealer network, implementing targeted action plans for growth.
- Developed strong relationships with key dealers, resulting in increased loyalty and repeat business.
- Optimized inventory management processes for dealers by monitoring stock levels, trends, and forecasting future needs accurately.
- Hands on Manager assisting in workshop diagnostics with limited man power available
Service Manager
WTG Rockhampton
06.2024 - 08.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Assist with breakdowns and workshop repairs as required
- Assist with training and mentoring staff
- Analyse and understand profit and loss statements to address cost and keep within the required KPI's
Underground Mechanic
Ausmain
01.2024 - 05.2024
- Increased safety awareness by providing training to fellow mechanics and operators on proper operation and maintenance procedures.
- Served as a reliable point of contact for management regarding equipment status updates, repair estimates, and projected completion timelines.
- Maintained a safe working environment by adhering to company policies, industry regulations, and standard operating procedures during all tasks performed.
- Perform breakdown repairs on a range of underground equipment, Sandvik, Epiroc, Normet, Jacon, Volvo and Toyota
- Perform planned maintenance repairs and service as required
Underground Auto Electrician
Aurelia Metals
01.2024 - 04.2024
- Read and interpreted technical documentation such as drawings and diagrams.
- Increased customer satisfaction by providing timely and accurate troubleshooting for auto electrical problems.
- Completed wiring installations for custom lighting systems, enhancing vehicle aesthetics and functionality.
- Reduced repair time with efficient diagnostic testing and identification of electrical malfunctions.
- Carry out hydraulic, mechanical and electrical repairs on a range of underground equipment
- Carry out planned maintenance and servicing on all equipment as required
Branch Manager
CJD Equipment
04.2022 - 12.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Assist with breakdown and repairs of Volvo construction equipment within the area
- Train and mentor technicians and apprentices
State Service Manager
CJD Equipment
08.2018 - 04.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Set goals for all service teams to meet KPI's within the group
- Assist with repairs and breakdowns within Tasmania
Underground Mechanic
McMahon
01.2016 - 01.2018
- Maintained a safe working environment by adhering to company policies, industry regulations, and standard operating procedures during all tasks performed.
- Carry out breakdown repairs on a fleet of Sandvik Cable Bolters, Volvo and Jacon equipment.
- Carry out planned maintenance and repairs on all underground equipment
Underground Mechanic
Byrnecut Group
03.2014 - 02.2015
- Carry out breakdown and planned maintenance on a small Cable Bolting contract
- Offside operator to increase efficiency and safety
Workshop Supervisor
Redpath Mining
02.2009 - 02.2014
- Managed workshop schedules and resources, ensuring timely completion of projects within budget constraints.
- Maintained neat and clean work areas to maximize efficiency and safety.
- Designed custom storage solutions for the workshop that maximized space utilization while maintaining organization.
- Improved workshop efficiency by implementing streamlined processes and optimizing workflow.
- Carry out Auto Electrical repairs and diagnostics
- Assist with mechanical and hydraulic repairs
- Fill in onsite when required as either supervisor or underground fitter/Auto electrician
Workshop Forman
Daimler Sunshine Coast
01.2006 - 02.2009
- Mentored junior technicians, providing guidance on best practices and fostering professional growth.
- Established quality control measures to maintain high standards in workmanship across all projects.
- Reduced equipment downtime with proactive maintenance scheduling and timely repairs.
- Carry out breakdown repairs across the service area
- Carry out repairs and maintenance on large range of road transport equipment
Education
No Degree - Light Vehicle Mechanic
Rockhampton Tafe
Rockhampton, QLD01-2006
No Degree - Electrical Mechanics Automotive
Mount Gravatt Tafe
Brisbane, QLD01-1994
Skills
- Sales presentations
- Data-driven decision making
- Operations management
- Pricing strategy
- Compliance
- Technical aptitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
Timeline
Dealer Manager
WTG Rockhampton
08.2024 - Current
Service Manager
WTG Rockhampton
06.2024 - 08.2024
Underground Mechanic
Ausmain
01.2024 - 05.2024
Underground Auto Electrician
Aurelia Metals
01.2024 - 04.2024
Branch Manager
CJD Equipment
04.2022 - 12.2022
State Service Manager
CJD Equipment
08.2018 - 04.2022
Underground Mechanic
McMahon
01.2016 - 01.2018
Underground Mechanic
Byrnecut Group
03.2014 - 02.2015
Workshop Supervisor
Redpath Mining
02.2009 - 02.2014
Workshop Forman
Daimler Sunshine Coast
01.2006 - 02.2009
No Degree - Light Vehicle Mechanic
Rockhampton Tafe
No Degree - Electrical Mechanics Automotive
Mount Gravatt Tafe
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