Kirby-Rae Kugel
Sunshine Coast,QLD
Summary
Strategic Human Resources Officer known for productive and efficient task completion. Bring specialized skills in talent acquisition, employee relations, and performance management to the table. Excel in communication, problem-solving, and leadership, ensuring seamless HR operations and positive workplace culture.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources Officer
Armesto's Transport PTY LTD
Sunshine Coast , QLD
06.2022 - Current
- Hired, trained and motivated employees to meet company goals for revenue and profit.
- Created and implemented highly effective and individualized human resource solutions for clients.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Analyzed job descriptions to determine job requirements and qualifications.
- Reviewed resumes and applications for potential candidates.
- Managed employee relations issues such as grievances or complaints.
- Recruited, trained, screened and dismissed employees.
- Maintained updated knowledge of industry trends related to data entry operations.
- Obtained scanned records and uploaded into company databases.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Identified, corrected, and reported data entry errors.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Organized training programs to educate company staff on benefits and consequences of complying or defying regulations.
- Monitored employee adherence to company policies, laws, and regulations.
Duty Manager
Aldi Supermarkets
Brightwater, QLD
02.2016 - 06.2022
- Created and managed budgets for travel, training, and team-building activities.
- Delegated work to staff, setting priorities and goals.
- Collaborated with upper management to improve productivity of operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared and submitted nightly bank deposits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Handled cash register transactions accurately while providing excellent customer service.
- Coordinated stock replenishment processes as needed based on sales trends.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Updated and maintained store signage and displays.
Crew Trainer
McDonald's
Mooloolaba, QLD
04.2009 - 01.2016
- Ensured all training activities complied with health and safety regulations.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Guided employees through change management processes during upgrades or rollouts.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Ensured that all safety protocols were followed during training sessions.
- Stayed up to date on requirements of all team positions to optimize training.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Monitored employee progress, offering constructive feedback for improvement.
- Devised programs to develop executive potential among employees in lower-level positions.
- Implemented updates in training programs to align with company standards.
- Instructed new team members on correct procedures for operations.
Education
Mountain Creek High School
Skills
- Recruitment strategies
- Employee training
- Performance management
- Regulatory compliance
- Conflict resolution
- Data entry
- Benefits administration
- Team leadership
- Payroll management
- Exit interviews
- HR analytics
- Employee retention
- Career development
- Data analyzing
- HR policies expertise
- Professional development
- Professionalism
- Task prioritization
Certification
- CPR Certificate and First Aid Current
- Workplace Health and Safety Representative/HSR training 2016
- HLTPATOO5 Collect Specimens for drugs of abuse testing
- Cert III Retail Operations
References
References available upon request.
Timeline
Human Resources Officer
Armesto's Transport PTY LTD
06.2022 - Current
Duty Manager
Aldi Supermarkets
02.2016 - 06.2022
Crew Trainer
McDonald's
04.2009 - 01.2016
Mountain Creek High School
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