Accomplished General Manager with a proven track record at Area5Football, adept in operations management and motivational leadership. Excelled in enhancing customer engagement, driving team performance, and implementing strategic talent acquisition. Achieved significant improvements in staff training and development, leveraging decision-making skills for optimal results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Machine Operator
La Tortilla Pty Ltd
Perth, WA
03.2023 - 05.2024
Assisted with troubleshooting issues that arose with facility production processes.
Adjusted machine settings based on product specifications.
Operated machinery to process, package, and store food products.
Activated agitators for stirring ingredients together and shut machines off at the correct times to prevent over-mixing.
Diagnosed issues with machines and performed routine maintenance on regular basis to maintain optimal functionality.
Performed troubleshooting on machines when necessary to resolve mechanical issues.
Collaborated with team members to meet daily production goals efficiently.
Maintained production records, including batch numbers and quantities produced.
Assistant Manager
East Meet West Group Pty Ltd
Karrinyup, WA
04.2022 - 03.2023
Created and delivered orientation and training for new team members and professional development activities for experienced associates.
Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
Monitored inventory to keep adequate stock of food items and supplies.
Performed opening and closing duties as assigned by management.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintained safe food handling practices to prevent germ spread.
Explained menu items, describing ingredients and cooking methods upon request.
Promoted additional menu items or specialty drinks through suggestive selling techniques.
General Manager
Area5Football
Perth, WA
06.2021 - 03.2022
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Supervised employees through planning, assignments, and direction.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Trained employees on duties, policies and procedures.
Guided management and supervisory staff to promote smooth operations.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Recruited, interviewed and hired qualified staff for open positions.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Arts - Business Management
Murdoch University
Perth, WA
01-2025
Skills
Team leadership
Operations management
Staff management
Customer relationship management (CRM)
Motivational leadership
Talent acquisition
Staff training and development
Relationship building
Decision-making
Customer engagement
Affiliations
Director of Burger Satay Corner Pty Ltd, June 2024 - Present, in partnership with two partners.
Business Management Service Owner, KK Management Service, July 2024
President, Malaysian Hall Residents Club, 2024
Coached and represented Murdoch University in futsal during the Uni Games 2022 held in Joondalup
Participated in two seasons of Western Australia State League Futsal for Spearwood FC in 2019
President, Murdoch Malaysian Association, 2019
Languages
English
Professional
Malay
Professional
Tamil
Professional
Accomplishments
Bronze Medalist, Eastern Carolina University Western Invitational Sports Event – Futsal Competition
Most Valuable Player (MVP) in a futsal competition held in Leederville