Kiri Turner
Sippy Downs,QLD
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
19
19
years of professional experience
Work History
Sales Manager
Banjos Bakery cafe
Sippy Downs, QLD
02.2015 - Current
- Ensured customer loyalty through ongoing support and assistance.
- Managed end-to-end recruitment process, including candidate sourcing, screening and interviewing. Developed effective onboarding program to ensure successful integration of new hires into company culture and goals. Streamlined HR policies and procedures resulting in a more efficient recruitment and induction process.
- Implemented team building strategies to foster a positive work environment.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior and senior sales personnel to ensure success in their roles.
- Researched potential customers using various sources such as public records, web searches.
- Implemented process changes designed to streamline workflow within the department.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Maintained professional network of potential clients and business opportunities.
- Created and maintained sales environment to support business objectives.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed and implemented new sales strategies to update product lines.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Resolved customer complaints regarding sales and service.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Correctly calculating inventory and ordering appropriate supplies.
- Developed and implemented highly effective shift scheduling strategies. Adjusting staff levels according to business needs and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed and optimized stock control processes resulting in increased efficiency and cost savings.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Restaurant Manager
Yabbis on the esplanade
Maroochydore, QLD
03.2006 - 12.2014
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Managed accounts payable, accounts receivable and payroll.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected dining and serving areas for cleanliness and proper setup.
Education
High School Diploma -
Hobart College
Mount Nelson, TasSome College (No Degree) - Certificate 3 in Business
Open Colleges
QldCertificate 4 in training and assessment
Tafe Qld
QldSkills
- Staff Management
- Sales Planning
- Client Relationship Management
- Solution selling
- KPI Tracking
- Sales Tracking
- Performance Management
- Sales team training
- Sales Coaching
- Excellent communication skills
- Sales process
- Direct Sales
- Service-driven sales
- Operations
- Verbal and written communication
- Exceptional multi-tasker
- Exceeds sales goals
Timeline
Sales Manager
Banjos Bakery cafe
02.2015 - Current
Restaurant Manager
Yabbis on the esplanade
03.2006 - 12.2014
High School Diploma -
Hobart College
Some College (No Degree) - Certificate 3 in Business
Open Colleges
Certificate 4 in training and assessment
Tafe Qld
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