Kirilee Thorogood
Berwick,VIC
Summary
I am a driven leader with 9 years experience within the retail management space. I pride myself on being a supportive yet assertive leader who is eager to learn and thrives of working in a fast paced environment. I have a passion for guiding/ training team members and leaders to become collaborative teams who align and have the business goals at the front of their focus. With a an exceptional customer service mindset and a proven track record of exceeding sales KPIs and team morale improvement.
Overview
15
15
years of professional experience
Work History
Area Leader
Lorna Jane
, Victoria
05.2023 - Current
- Monitor stores performance and KPIs to identify areas of improvement
- Implementing performance improvement plans where necessary
- Recruitment of store managers, assistant managers and casuals
- Monitoring wage % across the area to insure company benchmarks are meet
- Prepared weekly and monthly trade analysis reports.
- Supporting in visual merchandising across all store and insuring all VM standards are up kept
- Conducting regular audits to ensure company compliance is meet.
- Resolving team conflict in a timely and professional manner
- Supporting with new store openings and closures
Flagship Store Leader
Lorna Jane
Chadstone
11.2020 - 05.2023
- Provided exceptional customer service
- Conducted daily store operations, opening and closing procedures and cash handling
- Setting customer service standards, monitoring and coaching team to up hold standards
- Training of new store leaders in the business
- Completing rosters and timesheets
- Training stores on new POS system
- Providing product knowledge to team and customers
- Monitoring team peformance
Nanny
Private
AUS
01.2019 - 05.2023
- Organizing educational activities and craft
- Implementing boundaries and structure
- Kinder/school drop off and pickups
- Taking children on outings
- Preparing healthy meals and snacks
- Light housework/washing
Bar Assistant
The Rogue Squire
10.2018 - 03.2020
- Responsible service of Alcohol
- Mixing basic cocktails for customers
- Delivering exceptional, friendly, fast service
- Engaging in conversation with patrons or the bar
- Always adhering to OHS and safe food handling and hygiene practices
- Preparing bar for opening and closing
Nanny
Private
UK
08.2017 - 08.2018
- Preparing and serving the children nutritious meals
- Getting the children ready for the day
- Taking children on educational outings during the day
- Helping with homework
- Organizing fun activities for the children for home and out
- Liaising with the school, parent’s and other children’s parents.
Teaching assistant
Vibe Teaching (Agency UK)
09.2106 - 07.2017
- Supporting daily class room activities and helping children with their assignments
- Helping teacher in marking children’s work
- Assisting teacher with lesson preparation by getting materials ready and setting up equipment
- Implementing educational games and craft activities for children
- Assisting children in all learning areas
- Assisting teacher with the organization and taking children on school trips
- Attending training programs for learning latest teaching skills
- Supervising children during lesson and break times
- Working one on one with children that need extra support.
Manager
Novo Shoes
03.2009 - 06.2016
- Manage staff roster
- Oversee staff performance and development
- Select applicants and interview where necessary
- Motivate the store sales team to reach and exceed sales goals
- Achieve overall sales and financial goals of the store with direct profit and loss responsibility in each store
- Ensure that every customer receives the highest level of customer service
- Responsible for effective management of inventory and company operating systems
- Maintain and promote merchandising standards in the store
- Execute monthly store objectives and implement promotional initiatives
- Drive business at the store level coaching merchandising and selling skills
- Oversee the Area Manager position when necessary to cover staff shortfall
- Assist other stores and oversee the running of these stores when the Manager is on leave.
Education
Western Australian Certificate of Education -
Thornlie Senior High School
01.2010
Certificate 2 Hospitality -
Thornlie Senior High School
Skills
- Approachable and supportive
- Adaptability and Flexibility
- Professionalism
- Excellent Communication
- Attention to Detail
- Coaching and Mentoring
- Team Development
- Work Planning and Prioritization
- Goal Setting
- Outstanding customer service
References
Available on request
Timeline
Teaching assistant
Vibe Teaching (Agency UK)
09.2106 - 07.2017
Area Leader
Lorna Jane
05.2023 - Current
Flagship Store Leader
Lorna Jane
11.2020 - 05.2023
Nanny
Private
01.2019 - 05.2023
Bar Assistant
The Rogue Squire
10.2018 - 03.2020
Nanny
Private
08.2017 - 08.2018
Manager
Novo Shoes
03.2009 - 06.2016
Western Australian Certificate of Education -
Thornlie Senior High School
Certificate 2 Hospitality -
Thornlie Senior High School
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