Kiritikan (Krit) Thavarajah
Pendle Hill,NSW
Summary
Proven track record in enhancing customer satisfaction and streamlining voter data accuracy, notably with the Australian Electoral Commission. Skilled in data entry and active listening, I excel in resolving customer complaints and improving service quality. Achieved significant improvements in customer loyalty and operational efficiency through critical thinking and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rebel Sport
08.2023 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Improved customer satisfaction by consistently providing friendly and efficient service.
Batching Officer
Australian Electoral Commision
04.2023 - 04.2023
- Promoted accuracy in voter data entry by diligently cross-checking information against official records.
- Assisted voters with special needs, providing support and guidance for an inclusive voting environment.
- Ensured that all necessary materials were present at the polling station, from ballots to signage, for a well-organized election day.
- Contributed to a transparent electoral process through diligent record-keeping and documentation.
Customer Service Officer
VenuesLive
06.2021 - 11.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Customer Service Representative
Sinthu Take-away
01.2020 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelors of Construction Technology - Building Construction Technology
Western Sydney University
Sydney, NSW2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Conflict Resolution
Languages
Tamil
Native or Bilingual
Timeline
Customer Service Representative
Rebel Sport
08.2023 - Current
Batching Officer
Australian Electoral Commision
04.2023 - 04.2023
Customer Service Officer
VenuesLive
06.2021 - 11.2022
Customer Service Representative
Sinthu Take-away
01.2020 - 11.2022
Bachelors of Construction Technology - Building Construction Technology
Western Sydney University
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