Summary
Overview
Work History
Education
Skills
Timeline
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Kirk FOURTOUNAS

Lalor Park,NSW

Summary

Experienced eCommerce sales coordinator with 15 years of onboarding products for websites and eCommerce platforms including eBay and Amazon. Proven track record in driving sales, developing marketing campaigns, and executing Amazon sponsored advertising campaigns. Strong attention to detail and exceptional written communication skills. Highly skilled at working independently, quickly adapting to challenges and learning new eCommerce tools/platforms.

Overview

17
17
years of professional experience

Work History

Wholesale Sales and Marketing Coordinator

Bakshi International Pty Ltd
Ingleburn
06.2021 - Current
  • Onboarding of products to company website and eCommerce platforms, including eBay, Catch of the Day, Amazon, and TradeMe.
  • Utilized Amazon Seller Central tools, such as Sponsored Advertising Campaign Manager and Amazon Deals, and Prime Day Deals.
  • Monitored orders from fulfillment centers to ensure timely replenishment of stock for customers.
  • Ensured compliance with Amazon's policies and procedures related to selling products on its platform.
  • Monitored customer reviews and feedback to improve product performance.
  • Resolved any issues that arose during the shipping process or post-purchase experience.
  • Developed pricing strategies to ensure competitive positioning within the marketplace.
  • Responded promptly to customer inquiries through email or phone calls.

Sales and Customer Service Coordinator

Activity Toys Australia Pty Ltd
Smithfield, NSW
06.2019 - 06.2021
  • Wholesale and online retail company selling a wide range of play equipment products.
  • Customers include residential, commercial, and government projects, Councils, as well as occupational therapists, NDIS consumers, and equipment for therapeutic settings.
  • Sole responsibility in the management of all sales inquiries, quotes (including freight calculations), order despatch and after sales customer service for special needs play equipment products.
  • Customer-focused approach in responding to customer inquiries/concerns, troubleshooting, resolving problems, and ensuring repeat business.
  • Developing and managing online sales interfaces for a special needs play equipment website, including copywriting.
  • Working within NDIS guidelines to supply play equipment for children and young people with special needs.
  • Liaising with other local suppliers and companies in fulfilling orders and drop shipping.
  • Utilizing online freight and logistics interfaces in arranging the dispatch of products, including calculations of freight costings for large, bulky items.
  • Planning, setting up display stands, and attending trade fairs for the special needs trade expo, Source Kids.

Wholesale Sales and Marketing Coordinator

Bakshi International Pty Ltd
Ingleburn, NSW
01.2008 - 06.2019
  • Onboarding of products to company website and eCommerce platforms, including eBay, Catch of the Day, Amazon, and TradeMe.
  • Generating web-based marketing materials utilizing various software programs and marketing platforms (Microsoft Office Publisher, Email newsletters, ACT Sage E-marketing)
  • Wholesale/retail sales website back-office management and data input.
  • Warehouse organization, stock-taking, and logistical management of stock quantities.
  • Assembling product hardware of certain products into a finished product.
  • Preparing product packs of finished products for wholesale and online retail.
  • Packing and dispatching of wholesale and retail client orders.
  • Utilising online courier portals for processing order despatch (Couriers Please, Australia Post, DHL, Toll Ipec, Sendle, Aramax)
  • Training colleagues in online order processing, packing, and dispatch.
  • Managing relationships with the existing wholesale customer base.
  • Utilising business administration and customer relationship management software programs (MYOB and ACT) in managing business relationships
  • Canvassing and cold calling to increase customer base.
  • Exhibiting at trade fair events and connecting with existing and prospective customers.
  • Product photography and post-production editing of product shots for marketing material and website.

Education

Bachelor of Arts (Cultural and Social Analysis) -

University of Western Sydney
01.2009

Higher School Certificate -

Blacktown Boys High School
01.2001

Year 10 School Certificate -

Blacktown Boys High School
01.1999

Skills

  • Proficient in Amazon FBA seller Central platform
  • Mind Your Own Business (MYOB) Software
  • Reckon Invoice Management Software
  • Act Customer Relationship Management Software
  • Act Sage eMarketing
  • eBay Concierge Top-rated Seller
  • eBay Premium Seller Service Badge (eBay Plus)
  • Amazon Seller Central Australia Training
  • Proficient in Microsoft Excel, Microsoft Picture Manager, Microsoft Publisher
  • Apowersoft Background Eraser
  • Inventory Replenishment
  • Order Fulfillment
  • Adobe Photoshop
  • Shipping logistics
  • Purchase Orders
  • Just in time inventory reporting
  • Product Promotion
  • Direct eMarketing Campaigns
  • Competitor Analysis
  • Trained in the National Disability Insurance Scheme (NDIS)
  • Team Collaboration

Timeline

Wholesale Sales and Marketing Coordinator

Bakshi International Pty Ltd
06.2021 - Current

Sales and Customer Service Coordinator

Activity Toys Australia Pty Ltd
06.2019 - 06.2021

Wholesale Sales and Marketing Coordinator

Bakshi International Pty Ltd
01.2008 - 06.2019

Bachelor of Arts (Cultural and Social Analysis) -

University of Western Sydney

Higher School Certificate -

Blacktown Boys High School

Year 10 School Certificate -

Blacktown Boys High School

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Kirk FOURTOUNAS