Kirk Martin Digo

· Installation and Software Configuration

· Freshdesk Ticketing

· Remote Services to End User

Technical Report and Analysis.

Install, test, and configure new workstations and statistically monitor PC performance.

· Accurately document reports of hardware failure, repair, installation and removal.

· Maintain inventory of all equipment, software, and software licenses

· Perform timely workstation hardware and software upgrades as required

· Monitor and respond quickly and effectively to IT Helpdesk requests and

· ability to work well with others.

Extensive experience working with different operating systems, including

· Windows and Mac OS Troubleshooting

· Perform other tasks assigned by the IT Manager

• Collaborated with other departments to ensure alignment of goals across teams.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Maintained a positive work environment that promoted collaboration between team members.
• Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Established clear expectations for employees, providing guidance when needed.
• Analyzed data from various sources to identify areas of improvement in the department's operations.
• Created training materials and conducted group trainings on new processes or procedures.
• Conducted regular performance reviews to assess individual team member progress.
• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Set specific goals for projects to measure progress and evaluate end results.

• Provided support in handling day-to-day operational issues related to logistics and inventory management.
• Generated reports detailing movement of goods from origin to destination points.
• Maintained accurate records of incoming and outgoing shipments.
• Organized storage facilities according to established guidelines.

· Encoder of SAP I-Rmis of PLDT System

· Monitoring of Consumption,

· Disbursement of Inventory Item

· Daily Report to Operation Managers Weekly and Monthly Report of Items