KIROLLOS YOUNAN
17 Padua St CLYDE,VIC
Summary
Results-driven Medical Representative known for exceptional productivity and efficiency in task completion. Possess specialized skills in pharmaceutical sales, customer relationship management, and market trend analysis. Excel in communication, problem-solving, and adaptability, ensuring successful engagement with healthcare professionals and achieving sales targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Representative
Servier
, Egypt
11.2017 - 04.2024
- Attended trade shows and conferences to introduce products.
- Collaborated with marketing teams on promotional materials such as brochures and leaflets.
- Monitored competitor activity in order to stay ahead of the competition.
- Conducted market research to identify target markets and develop strategies for increasing sales volume.
- Demonstrated medical products to new and existing customers.
- Scheduled appointments with established and prospective customers to meet with and discuss corporate offerings.
- Managed smooth and effective communication among physicians, patients, families and staff.
- Updated customer information in CRM database daily to document latest interactions and activity.
- Responded promptly to customer calls and emails regarding product issues and complaints.
- Provided feedback from field visits regarding product performance and issues encountered.
- Prepared monthly progress reports detailing successes achieved during the period covered.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Listened to customer needs to identify and recommend best products and services.
- Collaborated with new customers to give details about company offerings.
Medical Representative
Global Napi pharmaceutical
, Egypt
10.2016 - 10.2017
- Provided feedback from field visits regarding product performance and issues encountered.
- Prepared monthly progress reports detailing successes achieved during the period covered.
- Created detailed reports of sales activities including customer feedback, competitor analysis, and market trends.
- Maintained records of sales activities such as appointments made, calls placed, samples distributed.
- Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.
- Monitored inventory levels at retail outlets ensuring adequate stock was available at all times.
- Researched competitors' offerings in order to create competitive advantages for company's products.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Implemented sales plans for advertising by identifying and calling on prospects.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Negotiated and closed deals with minimal oversight.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Education
Bachelor of Science - Pharmacy
Tanta University
Egypt06-2016
Skills
- Product Merchandising
- Overcoming Objections
- Prospecting and Cold Calling
- Territory Growth
- Lead Qualification
- Relationship Building
- Promotions planning
- Sales Reporting
- Problem-Solving
- Customer Education
- Salesforce CRM
- Sales Presentations
- Positive Attitude
- On-site product demonstrations
- Persuasive Communication
Certification
- problem-solving training certificate (Servier
- communication with impact training certificate (Servier)
Accomplishments
- best achiever (rank 1) for 3 years out of 7 years
- all years with (meeting expectation) in the final YDR
Languages
- English
- Arabic
Custom
References available upon request.
Timeline
Medical Representative
Servier
11.2017 - 04.2024
Medical Representative
Global Napi pharmaceutical
10.2016 - 10.2017
Bachelor of Science - Pharmacy
Tanta University
- problem-solving training certificate (Servier
- communication with impact training certificate (Servier)
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