Kirra Hominal
Shailer Park,Australia
Summary
Dynamic Shift Supervisor at Collins Food Group with a proven track record in staff management and customer service excellence. Adept at optimizing team performance in fast-paced environments, achieving top-tier operational targets. Skilled in scheduling coordination and maintaining attention to detail, ensuring seamless restaurant operations and exceptional guest experiences.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Collins Food Group
Springwood, Australia
12.2020 - Current
- Was responsible for running the store, overseeing employee activities, and managing their performance on shift
- Ensuring that all employees are assigned jobs to allow restaurant operations to run smoothly whilst responding promptly to customer complaints, balancing cash drawers and ensuring all shift targets are met
Retail Assistant
Cotton On
03.2022 - 01.2024
- Focused on providing great customer service to ensure personal KPI benchmarks were met whilst also handling stock and working on registers
- Working the register and counting and balancing tills
- Analysing KPI’s and ensuring that appropriate targets are met
- Managing employee behaviours and effectively utilising labour
- Was assigned to a store ‘facility’ lead in which periodic targets were met staying in the top 10% of the company
Service Attendant
Sizzler
08.2018 - 11.2020
- Greeting and serving customers
- Attending to dozens of tables at one time
- Communicating within the store to different departments and team members
Education
Bachelor of Laws (Honours) -
Griffith University
03-2026
Queensland Certificate of Education -
Chisholm Catholic College
01.2020
Skills
- Teamwork
- Fast-paced work environments
- Customer service
- Scheduling coordination
- Attention to detail
- Administrative experience
- Work under pressure
- Organisational skills
- CPR/First Aid
- Staff management
References
- Ioanna Marurai, First Assistant Manager, Collins Food Group, 0450855894, Crestmead, QLD, 4132
- Kat Burgess, Shift Lead, Cotton On, 0499925065, Shailer Park, QLD, 4128
Timeline
Retail Assistant
Cotton On
03.2022 - 01.2024
Shift Supervisor
Collins Food Group
12.2020 - Current
Service Attendant
Sizzler
08.2018 - 11.2020
Bachelor of Laws (Honours) -
Griffith University
Queensland Certificate of Education -
Chisholm Catholic College
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