Kirra Kniese
Clyde North,VIC
Summary
Enthusiastic individual with a proven track record in customer service and effective communication. Committed to resolving issues swiftly and fostering a collaborative team environment. Prepared to enhance customer experiences and support business goals.
Overview
5
5
years of professional experience
Work History
FOH & BOH
Red Rooster
Clyde North, VIC
07.2023 - Current
- Handled cash, credit, and digital payments accurately and securely.
- Resolved customer complaints in a professional manner.
- Performed cash handling duties such as deposits, withdrawals, and balancing registers.
- Greeted customers and provided friendly customer service.
- Created detailed reports on inventory levels and discrepancies in stock count.
Waitress
Stumps Cafe
Alice Springs, NT
01.2021 - 07.2023
- Resolved customer complaints promptly to enhance overall dining experience.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Trained new employees to perform duties.
- Provided friendly and efficient service to all cafe customers.
Education
Certificate in Accounts Administation And Payroll -
TCA
03-2026
High School Diploma -
Alkira Secondary
Narre Warren10-2024
Certificate II in Health Services -
Charles Darwin University
Darwin, NT06-2023
Certificate II in Business -
Charles Darwin University
Darwin, NT02-2023
Skills
- Customer service
- Cash handling
- Effective communication
- Team building
- Employee training
- Friendly, positive attitude
- Data entry
Timeline
FOH & BOH
Red Rooster
07.2023 - Current
Waitress
Stumps Cafe
01.2021 - 07.2023
Certificate in Accounts Administation And Payroll -
TCA
High School Diploma -
Alkira Secondary
Certificate II in Health Services -
Charles Darwin University
Certificate II in Business -
Charles Darwin University