Kirra-leigh Edwards
Brisbane,QLD
Summary
Dynamic Customer Service Representative with proven success at Bunnings Warehouse, excelling in order processing and issue resolution. Recognized for enhancing customer satisfaction through effective communication and product education. Skilled in team collaboration and time management, consistently generating additional revenue through special orders while maintaining strong customer relationships.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Bunnings Warehouse
Bethania, Queensland
06.2009 - Current
- Processed customer orders and handled returns efficiently.
- Provided feedback to management on customer concerns and needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Took special orders in person and over telephone, generating additional revenue every month.
- Maintained knowledge of products and services to assist customers.
- Collaborated with team members to resolve customer issues promptly.
- Documented customer interactions in the support tracking system.
- Conducted follow-up calls to ensure customer satisfaction.
- Educated customers on product features and benefits effectively.
Education
High School Diploma -
Stretton State College
Stretton11-2011
Certificate 2 Workplace Practices -
Stretton State College
Certificate 2 In Business -
Stretton State College
Certificate 2 In Hospitality -
Stretton State College
Certificate 2 In Community Recreation -
Stretton State College
Skills
- Order processing
- Product knowledge
- Issue resolution
- Customer education
- Return management
- Customer relationship management
- Team collaboration
- Follow-up communication
- Problem solving
- Effective communication
- Time management
- Empathy and patience
- Hospitality and accommodation
- Retail store support
- Team development
- Administrative support
- Order fulfillment
- Stock management
- Microsoft Excel
- Key holder experience
- Customer service
- Strong teamwork
- Money handling
- Refunds processing
ABOUT ME
- Passionate about my wildlife and all animals
- Great at cooking
- Family orientated
- High sports driven
- Humbling and nurturing
- Outdoor Enthusiast
Timeline
Customer Service Representative
Bunnings Warehouse
06.2009 - Current
High School Diploma -
Stretton State College
Certificate 2 Workplace Practices -
Stretton State College
Certificate 2 In Business -
Stretton State College
Certificate 2 In Hospitality -
Stretton State College
Certificate 2 In Community Recreation -
Stretton State College