Kirra Mackay
Burpengary,QLD
Summary
Hardworking and Ambitious Individual with strong leadership experience as an Assistant Manager and Store Manager.
Proven ability to manage teams, streamline operations and deliver excellent customer service.
Adaptable and eager to apply diverse skill set to new challenges and opportunities.
Thank you for taking the time to read my Resume.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Store Manager
Beefy's
, Queensland
04.2022 - Current
Retail Assistant - 2022
Assistant Manager - 2024
Store Manager - 2025
- Barista skills
- Coached and motivated team, driving sales and delivering exceptional customer service
- Offered constructive feedback to team members, boosting overall job performance.
- Enforced work practices and procedures to reduce workplace safety and health hazards.
- Tracked store performance such as sales goals, labour costs and rates.
- Developed personal growth opportunities, empowering employees to produce results and meets goals / KPI's
- Prepared a variety of baked goods daily, ensuring freshness and quality.
Hairdressing Apprentice
Mode Hairdressing
01.2021 - 02.2022
- Styled hair using various techniques to achieve client satisfaction and desired looks.
- Provided customer service through phone calls, emails, and in-person interactions to enhance client experience.
- Maintained client records by updating contact information and scheduling appointments to ensure seamless service.
- Money handling - bank and change
Hairdressing Apprentice
Stefan's
Morayfield, Qld
09.2019 - 07.2020
- Provided consultation services to customers regarding their hairstyle needs and expectations.
- Explained how to use various hair care products correctly.
- Prepared bleach, toner, and gloss with accurate measurements.
- Sanitized tools after each client appointment. such as scissors, combs and brushes after each client's visit.
Education
High School Diploma -
Caboolture State High School
Caboolture 11-2020
Skills
- Customer service
- Customer relationship management
- Employee scheduling / Timesheets
- Leadership development
- Merchandise planning
- Customer service / complaint resolution
- Experience using Microsoft (Outlook, Word, Excel and PowerPoint
- Business development
- Budgeting / marketing strategy / KPI's
- Store operations and quality assurance
- Cash management, sales analysis
- Staff management
- Time management
- Leadership / Team motivation
Certification
Food Safety Supervisor
References
References available upon request.
Timeline
Store Manager
Beefy's
04.2022 - Current
Hairdressing Apprentice
Mode Hairdressing
01.2021 - 02.2022
Hairdressing Apprentice
Stefan's
09.2019 - 07.2020
High School Diploma -
Caboolture State High School