Kirra Rausch
Fairfield
Summary
Dynamic sales professional with a proven track record at Mounties Care, recognized as Employee of the Year. Expert in customer relations and sales development, consistently achieving targets through effective upselling and cross-selling strategies. Strong interpersonal communication skills enhance client engagement, driving repeat business and revenue growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
Total Tools Smithfield
04.2025 - Current
- Assisted customers in identifying product needs and provided tailored solutions.
- Supported sales team by preparing product displays and marketing materials.
- Learned and utilized customer relationship management (CRM) systems to track leads.
- Engaged with customers regarding product and maintenance repairs.
Sales Supervisor
Mounties Care
08.2023 - 04.2025
- Supervised daily sales operations, ensuring team met customer service standards.
- Trained new staff on product knowledge and sales techniques to enhance performance.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Assisted in implementing promotional strategies to drive sales growth and customer engagement.
- Awarded Employee Of The Year.
- Analyzed sales data to identify trends and inform decision-making for inventory management.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Collaborated with management to assess team performance and recommend training programs for improvement.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
Sales Associate
Ronis Home Depot
07.2022 - 07.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with clients.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout operations.
- Collaborated with team members to achieve daily sales targets and optimize store performance.
Education
No Degree - Cert 3 Individual Support Ageing
TAFE NSW
NSW01-2016
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Sales development
- Upselling and cross selling
- Business development
- Cold calling
- Product promotions
Certification
Certificate 3 Individual Support
First Aid Certificate
NDIS Workers Screening
Full Manual Drivers licence
Timeline
Sales Representative
Total Tools Smithfield
04.2025 - Current
Sales Supervisor
Mounties Care
08.2023 - 04.2025
Sales Associate
Ronis Home Depot
07.2022 - 07.2023
No Degree - Cert 3 Individual Support Ageing
TAFE NSW
Employee Of The Year
I was awarded Employee of the year 2023 for outstanding customer service.