Kirra Thompson

Key responsibilities include, but are not limited to, include:

• Handling queries and complaints via phone, email, and general correspondence.
• Determining customer requirements and assisting in the selection of solutions.
• Developed strong relationships with customers by providing exceptional customer service.
• Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
• Participated in ongoing training activities related to automotive technology advancements.
• Upsold additional products or services when appropriate.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Key responsibilities include, but are not limited to:

• Greeted customers and provided excellent customer service.
• Cleaned interior and exterior of gas station facility regularly.
• Conducted regular checks of tanks and pipes for leaks or other potential hazards.
• Operated cash register, processed payments, and balanced drawer daily.
• Handled customer complaints in a professional manner while providing satisfactory solutions to their issues.
• Assisted customers with pump selection and payment options.
• Performed minor maintenance on equipment such as pumps, air hoses, vending machines.
• Ensured that all dishes were prepared quickly while still maintaining high quality standards.

Key responsibilities include, but are not limited to:

• Performed data entry from paper documents, emails, and other sources into computer systems.
• Scanned documents into appropriate databases for storage purposes.
• Operated various office equipment, such as scanners and printers, when required.
• Provided support to management staff in regards to data entry processes.
• Organized files according to established procedures for easy retrieval later on.
• Maintained updated knowledge of industry trends related to data entry operations.
• Contacted customers via phone or email to address data inquiries.
• Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
• Maintained data entry requirements by following data program techniques and procedures.

Key responsibilities include, but are not limited to :

• Assisted in resolving escalated customer service issues in a timely manner.
• Monitored store operations to ensure compliance with company policies and procedures.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
• Inspected work areas regularly for cleanliness and organization standards.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Provided coaching and guidance to team members when necessary to improve performance.
• Ensured compliance with food safety regulations and quality standards.
• Responded quickly and effectively to emergency situations as they arose.
• Helped employees accomplish tasks during peak periods.
• Managed daily cash intake by counting out registers and tabulating profits.