Kirralee Thomson

• Provide compassionate, person-centred support to individuals with disabilities in a community-based retail environment

• Assist participants in developing work-ready skills including money handling, customer service, and stock management

• Support participants in building confidence and independence through hands-on guidance and encouragement

• Facilitate meaningful daily routines and engagement through creative tasks and purposeful activities

• Collaborate with team members to ensure a safe, inclusive, and supportive environment

• Maintain accurate records and uphold NDIS guidelines and individual care plans

• Foster a sense of belonging and inclusion by promoting respectful communication and teamwork

• Contribute to visual merchandising, stock rotation, and maintaining store presentation

• Promote handmade products created by participants, helping to boost their self-worth and purpose

• Communicate effectively with families, carers, and support coordinators regarding participant progress

• Customer service
• Money handling (including counting registers, change orders, etc)
• Cleaning duties
• Supporting staff members
• Assisting manager with daily cash management reports
• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Managed customer complaints and rectified issues to complete satisfaction.

• Maintained cleanliness and presentation of store
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Counted tills at beginning and end of shift
• Assisted customers to find appropriate products, answered product questions and provided product solutions.

• Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
• Created aesthetically pleasing food arrangements for special orders and party trays.
• Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness
• Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
• Updated food displays, cases and other customer-facing areas to increase sales of special items.

• Sanitized frequented areas and equipment using approved supplies.
• Collected trash from floors within hallways, bathrooms and work areas.
• Completed side tasks by restocking condiments and cleaning refrigerators
• Kept customer and food preparation areas clean and well-organized.
• Served orders to customers at windows, counters and tables.
• Modified requested menu items in POS system to customize orders.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Processed cash and credit card payments
• Warmly greeted visitors to promote great customer service and positive ordering experience.