Kirrily Heywood
Sanctuary Point,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administrator
LJ Hooker Sanctuary Point and Vincentia
Sanctuary Point, NSW
10.2023 - Current
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Coordinated and managed daily administrative operations of the office.
Bar and Gaming Attendant and Supervisor
Dubbo RSL
Dubbo, NSW
05.2023 - 10.2023
- Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
- Notified security of suspicious activity in gaming area for continued surveillance.
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
- Handled customer requests and complaints quickly to improve overall service.
- Collected money for games and provided customers with tokens, tickets and correct change.
- Patrolled assigned work area, responding to guest service requests and machine service lights.
- Maintained assigned area, performing minor equipment repairs and keeping aisles clear for easy access.
- Reported equipment failures and games no longer in service to the gaming supervisor.
- Worked with large quantities of money in the change box
- Worked with Keno equipment
- TAB and Keno compliant
- Poured alcoholic beverages that were requested by customers
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Bar and Gaming Attendant
Commercial Club
Albury, NSW
11.2021 - 12.2022
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
- Patrolled assigned work area, responding to guest service requests and machine service lights.
- Answered questions about gaming rules and policies.
- Scanned winning tickets to calculate payouts.
- Reported underage gambling, intoxication or disruptive behavior.
- Completed adjustments and minor repairs on club floor equipment.
- Converted currency into requested combinations of bills and coins.
- Supported guest play needs by providing change and exchanging larger bills.
- Cleaned and maintained slot machines and equipment to minimize downtime.
- Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
- Assisted patrons with jackpot payouts.
- Notified security of suspicious activity in gaming area for continued surveillance.
- Resolved slot machine tilts and coin jams.
Waitress and Barista
Portside Cafe
Huskisson, NSW
12.2017 - 02.2021
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Creche Worker
Peak Fitness
Huskisson, NSW
11.2016 - 08.2017
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Responsibly watched children while parents were working out.
- Supervised and cared for children ages 6 weeks old to 8 years of age.
- Monitored children's safety and well-being to prevent accidents and falls.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Engaged with children on individual basis to build positive, trusting relationships.
Education
High School Diploma -
St John The Evangelist Catholic High School
Nowra NSW11.2019
Skills
- Interpersonal Communication
- Gaming Area Supervision
- Payout Monitoring
- Effective Multitasking
- Customer Service
- Time Management
- Flexible Schedule
- Relationship Building
- Problem Resolution
- Organizational Skills
References
- Brett Lyford - Previous House manager - contact number 0435741733
- Angela Moratti - Previous Supervisor - contact number 0481763103
- Emma Caldwell - Personal Reference - contact number 0437632936
Certification
- Certificate of Registration - REP400048021C
Timeline
Office Administrator
LJ Hooker Sanctuary Point and Vincentia
10.2023 - Current
Bar and Gaming Attendant and Supervisor
Dubbo RSL
05.2023 - 10.2023
Bar and Gaming Attendant
Commercial Club
11.2021 - 12.2022
Waitress and Barista
Portside Cafe
12.2017 - 02.2021
Creche Worker
Peak Fitness
11.2016 - 08.2017
High School Diploma -
St John The Evangelist Catholic High School
- Certificate of Registration - REP400048021C
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