Kirrily O’Brien
Torquay
Summary
Friendly and organised. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth. Customer service professional with over 15 years of experience in the tourism and retail industries.
Overview
17
17
years of professional experience
Work History
Self-Contractor: Property Management
A.K O.BRIEN
12.2021 - Current
- Managing guest enquiries, bookings, and check-in/check-out processes, ensuring a seamless and positive guest experience
- Coordination with contract cleaner and maintenance contractors to ensure properties are clean, well-maintained, and guest-ready
- Oversees property maintenance and repairs, coordinating with vendors and contractors as needed
- Monitors market trends and adjusted pricing strategies accordingly to optimize profitability
Merchandise Analyst
COTTON ON GROUP
03.2018 - 10.2019
- Achievement of sales budgets, comparable sales and making key decisions weekly that impact financial performance
- Manage and coach all direct reports to ensure best business results and practices are achieved
- Execute the inventory plan at a store and/or group level and develop strategies for initial flows and replenishment of product to maximize sales
- Attend weekly meetings and provide feedback and insights with recommendations at a store and product level
- Ensure product lives its lifecycle through the correct outlet; in-store or within warehouse for online sales
- Regular communication with stores and visits to review and improve in-store stock levels
- Collaborating with the online function of the business to seek opportunities and suggestions on products to maximize sales
eCommerce Merchandise Coordinator
COTTON ON GROUP
06.2016 - 03.2018
- Manage item lifecycle online by weekly sales analysis, reporting, securing adequate stock holdings, and identifying key product positions to achieve sales targets.
- Maintaining website integrity across Australia and New Zealand; having a meticulous eye for detail by managing pricing and promotional activity nationally
- Report on website sales performance weekly/monthly/quarterly and make recommendations on stock actions to hit budgeted sales and achieve comparable growth
- Maintaining solid relationships across departments and cross-functionally throughout the company
- Working closely with Digital designers and producers to produce EDM (electronic direct mail) with correct stock representation, pricing, and promotion
Allocation Analyst
COTTON ON GROUP
03.2014 - 05.2016
- Inventory adjustments on styles and categories nationally to achieve sales
- Reporting to identify sales opportunities and forecasted sales to assist the Country Merchandise Manager
- Preparation and analysis of the visual merchandising process to achieve correct store stock amounts and representation of all products in the store set
- Assist in managing the lifecycle of the product
- Ensure correct pricing and managing promotions nationally
- Strong relationship with DC Manager and daily two-way communication to allow for efficient stock flow
- Tracking products from the supplier to the in-country DC through internal and external databases
- Prepare and ensure reasonable and accurate stock levels in the setup of new retail store openings
- Building strong relationships with key stakeholders across the business, including Planning, Visual Merchandising and Retail
- Maintaining a high level of professionalism to deliver strong customer service to the retail team
- Developed techniques with peers to find the best processes within our allocation strategies
- Department: Supply Chain
Order Administrator & Assistant to Global Planning
COTTON ON GROUP
10.2013 - 03.2014
- Perform administration tasks to support the Global Planning Manager and Planning Department
- Organizing and prioritizing confidential and detailed reports and projects
- Email coordination, agenda and meeting preparation for Global Planning Manager
- Calendar management
- Preparation of travel to international offices and agenda coordination for the Global Planning Manager
- Preparation of weekly Sales reports for managers and department
- Department support and coordination on weekly operations, hindsight’s and projects
- Create and maintain styles, raise purchase orders and create barcodes all within RMS system
- Raise Purchase Orders for suppliers in time with company timelines
Purchasing Assistant
QUIKSILVER Pty Ltd
03.2011 - 10.2012
- Personal Assistant & administration support to Purchasing Manager & Supply Chain Director
- Department Office Administrator & Company ‘Pillar’ Role
- Coordinated department agendas cross-functionally across the team & assisted on projects when needed
- Prepared Department Director with reports & presentations for meetings
- Processed purchase orders & assisted employees with cost coding
- Department reports generated for expenditure
- Contributed to cost-reduction initiatives and educated staff on budgetary requirements
- Processed invoices & assisted accounts payable with discrepancies of invoices
- Travel coordination for Supply Chain Director & Managers/staff within department
- Office Supply Coordinator; assisted in the implementation of new Office Supply System throughout the company
- Built and maintained strong relationships regarding inventory and replenishment with retail contacts, as Necessary
Sales Assistant and Office Support
MERLIN ENTERTAINMENT GROUP
05.2008 - 10.2008
- Accountability for daily store operations & staff supervision
- Met daily sales targets by identifying opportunities to cross-sell and promote additional products for sale
- Recommended alternative purchase choices and provided strong product knowledge to achieve customer satisfaction
- Processing returns, vouchers & warranties in line with company policy
- Assisted in stock purchase and checking orders
- Full store setups across 5 stores with correct product display and optimization of the visual merchandising to create sales opportunity based on stock holdings
- Multiple store stock takes biannually
- Start and end of day store operations, balancing of POS system
- Training new staff members in line with company policies, procedures and processes
- Working cooperatively and efficiently and building strong relationships at all company levels
Education
Certificate III - Tourism
Swinburne University
01.2007
VCE Studies -
Galen Catholic College
12-2006
Skills
- Team focused
- Patience
- Empathy
- Interpersonal communication
- Analytical
- System and database administration
- MS Office Suite (mainly Excel and Word)
- Problem-solving
- Reliability
- Friendly, positive attitude
- Customer service
- Attention to detail
Timeline
Self-Contractor: Property Management
A.K O.BRIEN
12.2021 - Current
Merchandise Analyst
COTTON ON GROUP
03.2018 - 10.2019
eCommerce Merchandise Coordinator
COTTON ON GROUP
06.2016 - 03.2018
Allocation Analyst
COTTON ON GROUP
03.2014 - 05.2016
Order Administrator & Assistant to Global Planning
COTTON ON GROUP
10.2013 - 03.2014
Purchasing Assistant
QUIKSILVER Pty Ltd
03.2011 - 10.2012
Sales Assistant and Office Support
MERLIN ENTERTAINMENT GROUP
05.2008 - 10.2008
Certificate III - Tourism
Swinburne University
VCE Studies -
Galen Catholic College
Similar Profiles
Monal BhattMonal Bhatt
Food and Dietician at Yenny O.Brien And Marcel TailleferFood and Dietician at Yenny O.Brien And Marcel Taillefer
Stephanie RamseyStephanie Ramsey
ESE Inclusion Support Teacher at A.K. Suter Elementary SchoolESE Inclusion Support Teacher at A.K. Suter Elementary School
Inderdeep SinghInderdeep Singh
Physical Education Teacher Assistant (Volunteer) at A.K DAV Public SchoolPhysical Education Teacher Assistant (Volunteer) at A.K DAV Public School
Jack LoganJack Logan
Carpenter at JM HomesCarpenter at JM Homes
Jake HarrisonJake Harrison
Warehouse worker at TII BradleyWarehouse worker at TII Bradley