Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
19
19
years of professional experience
Work History
Administration Receptionist
The Communication Clinic Speech Pathology Services
07.2018 - Current
Enhanced office efficiency by managing incoming calls and greeting visitors in a professional manner.
Streamlined appointment scheduling for increased accuracy and improved customer satisfaction.
Assisted with various administrative tasks, contributing to the overall smooth operation of the office.
Maintained detailed records and filing systems, ensuring easy access to vital information.
Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Collaborated with team members on projects, promoting a positive work environment and increasing productivity.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Managed office supply inventory, keeping supplies well-stocked while controlling expenses.
Administrative HR Assistant
Mai-wel
04.2018 - 07.2018
Volunteer work experience
Filing and scanning documents.
Data entry, taking inbound and outbound calls/messages at reception.
Processing WWCC/Criminal checks.
Employment reference checks and phone interview calls.
Microsoft Dynamics NAV.
Perform Zone.
Fit2work.
Customer Service Representative
Lahori Dine In And Takeaway
01.2005 - 03.2018
Management of day to day administrative and business operations, such as customer service and general issues within a fast pace customer business.
Maintained excellent customer service and positive attitude.
Assisted customers by providing exceptional customer service and processing orders and transactions.
Be aware of health, safety and welfare issues and practices
Participate in stocktaking (counting and describing the goods in stock).
Educated employees on register use and customer service.
Education
Diploma in Human Resource Management - Human Resources Management
National Training
Southbank, VIC
12.2017
Bachelor of Commerce - Accounting
University of Newcastle
Newcastle, NSW
07.2014
Skills
Professional attitude
Excellent communication skills
Proficient typing skills
Strong attention to detail and accuracy
Excellent organisational and time management skills
Ability to work independently and meet deadlines
High level of computer literacy, including proficiency in Microsoft office
Document Management
Languages
Urdu
Native or Bilingual
Punjabi
Elementary
Timeline
Administration Receptionist
The Communication Clinic Speech Pathology Services
07.2018 - Current
Administrative HR Assistant
Mai-wel
04.2018 - 07.2018
Customer Service Representative
Lahori Dine In And Takeaway
01.2005 - 03.2018
Diploma in Human Resource Management - Human Resources Management
National Training
Bachelor of Commerce - Accounting
University of Newcastle
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