Kirstie Till
Wyoming,NSW
Summary
Attentive and compassionate administrative professional with over 5 years of experience, assisting with work of high-achieving executives. Successfully manages high-volume workloads in rapidly changing environments.
Currently seeking further experience in a reputable company in with which are looking for a hardworking, organized, and a dedicated team member.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Erina Fair Medical Care
08.2018 - Current
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Called patients to confirm scheduled appointments and obtain additional details.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Executive Administrative Assistant
NSW Health
05.2021 - 11.2022
- Coordinated meeting and work schedules for staff teams and executives teams
- Managed director's calendar and prepared meeting agenda and materials.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Obtained signatures for financial documents and internal and external invoices.
- Worked along side the General Manager for daily duties
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Administrative Support Officer
Central Coat Local Health - COVAX & Testing Clinic
05.2021 - 05.2022
- Managing the COVID-19 vaccination and testing clinic
- Answering 100+ phone calls during a global pandemic within a timely manner
- Managing stock control
- Liaise with nursing staff and doctors
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provide training to new staff
- Answering phone calls and enquiries within timely manner
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Crew Member
Mcdonalds
04.2012 - 07.2018
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Promptly and empathetically handled guest concerns and complaints
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Completed certificates II & III in Retail Services
Education
Certificate III in Business Administration -
Certificate III in Business Administration
Australian College 12.2016
ATAR -
Lisarow High School
Lisarow 12.2015
Skills
- Advanced MS Office Suite
- Highly experienced support administrator
- Schedule Management
- Problem Solving
- Co-Payment Collection
Timeline
Executive Administrative Assistant
NSW Health
05.2021 - 11.2022
Administrative Support Officer
Central Coat Local Health - COVAX & Testing Clinic
05.2021 - 05.2022
Medical Receptionist
Erina Fair Medical Care
08.2018 - Current
Crew Member
Mcdonalds
04.2012 - 07.2018
Certificate III in Business Administration -
Certificate III in Business Administration
ATAR -
Lisarow High School
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