Kirsten Chang
Brisbane,QLD
Summary
Skilled communicator with over ten years of experience in customer care and sales, focused on enhancing customer satisfaction and driving revenue growth. Proven ability in relationship management and effective problem resolution in diverse environments. Consistently meets deadlines while fostering collaboration across teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Administrator
Klean King Ltd
Brisbane, QLD
11.2025 - 02.2026
- Coordinated sales orders via email, phone, and social media, ensuring accurate processing through effective team collaboration.
- Managed customer inquiries, delivering timely responses and support, and followed up with clients to confirm satisfaction with purchases.
- Created invoices and processed payments, adhering to company policies to maintain financial accuracy.
- Organized product information, maintaining current marketing materials for effective promotion.
- Welcomed visitors and guided them to the correct personnel.
Office Administrator
Ezivent Ltd
12.2016 - 11.2023
- Coordinated daily operations, overseeing installation and repairs to ensure seamless workflow
- Liaised with clients, making appointments and issuing invoices
- Managed inventory orders and maintained updated spreadsheets for accurate stock tracking
- Employed strong knowledge of Microsoft Office and editing software
Real Estate Agent
Barfoot and Thompson
11.2009 - 05.2016
- Listed and sold properties by conducting open homes and facilitating contract signings
- Met with clients, delivering exceptional customer service while managing confidential and sensitive information
- Utilised exceptional communication and customer service skills with a diverse range of customers
- Guided parties to mutually agreeable solutions in dispute resolution
- Represented the company in public settings in a friendly, upbeat manner
Project Coordinator
Fisher & Paykel Appliances
11.2008 - 11.2009
- Partnered with managers to develop strategies that aligned with project goals
- Ensured tasks were completed within deadlines
- Monitored and modified programs and tasks
- Facilitated staff training on company programs and new software to enhance operational efficiency
- Demonstrated professionalism and productivity in fast-paced, high-pressure environments
- Provided interpretation services for overseas investors to facilitate exploration of new business opportunities
Customer Care Representative
Fisher & Paykel Appliances
02.2008 - 11.2008
- Resolved customer emails, phone calls, and complaints, including warranty issues, ensuring timely and effective solutions
- Addressed client concerns and queries, delivering exceptional customer service to enhance overall satisfaction
- Coordinated service appointments for technicians to optimize scheduling efficiency
Store Sales Representative
Vodafone Store (One NZ)
06.2007 - 02.2008
- Guided customers through purchasing handsets and accessories, ensuring informed decisions
- Marketed mobile plans to individuals and business groups, enhancing customer satisfaction
- Resolved client concerns and queries, fostering positive customer relationships
- Completed projects on time in a time-efficient manner
Education
Bachelor Degree - Business Studies, Communication Management
Massey University
Auckland, New Zealand04-2007
Skills
- Sales analysis
- Customer support and relationship management
- Invoice management
- Time management
- Attention to detail
- Networking and interpersonal skills
- Bilingual communication
- Multitasking and deadline orientation
References
- Wallace Xie, Ezivent Ltd, wallace_xie@hotmail.co.nz, 64275137328
- Steve Maserow, Barfoot & Thompson Howick, smaserow@barfoot.co.nz, 6421613850
Hobbies and Interests
- Drawing
- Baking
- Cooking
- Cycling
Personal Information
- Nationality: New Zealand Citizen
- Driving License: New Zealand Full Drivers License
Languages
English
Full Professional
Cantonese
Native/ Bilingual
Mandarin
Native/ Bilingual
Certification
- National Police Certificate
Timeline
Sales Administrator
Klean King Ltd
11.2025 - 02.2026
Office Administrator
Ezivent Ltd
12.2016 - 11.2023
Real Estate Agent
Barfoot and Thompson
11.2009 - 05.2016
Project Coordinator
Fisher & Paykel Appliances
11.2008 - 11.2009
Customer Care Representative
Fisher & Paykel Appliances
02.2008 - 11.2008
Store Sales Representative
Vodafone Store (One NZ)
06.2007 - 02.2008
Bachelor Degree - Business Studies, Communication Management
Massey University