Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Cox

Kersbrook,SA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Influence Fitness and Defence

Personal Trainer
07.2010 - Current
  • Customer service is a high priority within this position, helping Clients meet their needs, dealing with clients of all ages from young to old and showing care and consideration to all their needs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Hard working and always willing to learn new skills
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Senior Customer Consultant

Curves Fitness Centre
07.2008 - 06.2010
  • Taught new clients how to use all exercise equipment, encouraged and motivated them to reach their fitness goals
  • Converting telephone enquiries to appointments and signing new members to our club
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Helped members overcome objects and issues standing in their way of reaching their exercise goals
  • Exhibited high energy and professionalism when dealing with clients and staff

Spare Parts Interpreter

Motor Traders
Adelaide, SAS
04.1999 - 08.2004
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Delivered Spare parts to customers and had ongoing customer care relationships to regular businesses
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

New Car Sales Consultant

Grand Nissan
  • Responded to customer enquiries via telephone and email.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Completed registration paperwork and sales documentation.
  • Prepared purchased vehicles and completed final delivery checks.
  • Demonstrated vehicles and features, and conduct test drives.
  • Offered comprehensive knowledge of vehicle operations and brand features.
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Education

Master Trainer - Personal Training, Master Trainer

Australian Institute of Fitness
Adelaide, SA
06.2010

High School Diploma -

The Heights School
Modbury Heights, SA
12.1989

Skills

  • Flexible and Adaptable
  • Customer Service
  • Self-motivated professional
  • Good listening skills
  • Decision Making
  • Responsible
  • Data Entry
  • Team building
  • Leadership
  • Organization and Time Management

Timeline

Influence Fitness and Defence

Personal Trainer
07.2010 - Current

Senior Customer Consultant

Curves Fitness Centre
07.2008 - 06.2010

Spare Parts Interpreter

Motor Traders
04.1999 - 08.2004

New Car Sales Consultant

Grand Nissan

Master Trainer - Personal Training, Master Trainer

Australian Institute of Fitness

High School Diploma -

The Heights School

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Kirsten Cox