Kirsten Dines

• Receive, sort, and organize sensitive housing documents in accordance with established protocols
• Managed filing system, entered data and completed other clerical tasks.
• Implement strict security measures to protect the confidentiality and integrity of sensitive housing files
• Follow a standardized indexing system to enable efficient retrieval of specific documents or information
• Maintain accurate and up-to-date records of archived files, including details such as date, location, and nature of the files
• Stay updated on relevant legal and regulatory requirements governing the handling and storage of sensitive housing records.,

• Perform thorough cleaning tasks in newly constructed or renovated buildings.
• Prepare spaces for occupancy or final presentation.
• Remove construction debris, dust, and residue.
• Clean surfaces, floors, and fixtures.
• Requires attention to detail and knowledge of cleaning equipment and products.
• Ability to work efficiently in a construction site environment.

• Provided general administrative support
• Register and input QCAT applications
• Support Tribunal decision makers and parties during hearings
• Assist with front counter and telephone enquiries from the public.
• Provide essential administrative support for the Queensland Civil and Administrative Tribunal (QCAT)
• Process applications and maintain records
• Prepare documents and coordinate hearings
• Assist tribunal staff, legal professionals, and the public
• Strong attention to detail and organizational skills.
• Ability to work effectively in a legal administrative environment.
• Collated, validated, and distributed information to employees in relation to Tribunal Hearings.
• Followed record filing system procedures maintaining document organization and management.
• Created and maintained databases to track and record customer data.
• Followed detailed directions from management to complete daily paperwork and computer data entry.

• Provide administrative support to sales representatives and customers
• Telephone reception and greeting of visitors
• Client relationship management including hosting meetings, delivering presentations, and managing product enquiries
• Plan, coordinate and assist in executing the company’s participation in Trade Shows, including logistics, materials preparation, and set up
• Source relevant prints/fabrics for assembly of colour boards liaising closely with designers
• Identify and target potential sales opportunities, ensuring all leads are actioned
• Manage inventory, order and delivery processes including liaising with production planning and shipping departments, and keeping customers regularly informed
• Maintain CRM database and complete various reports including sales orders and expired reserves
• Effectively resolve customer complaints, escalating to senior management where necessary.

• Executive administration support for company directors including diary management, preparation of various reports and client relationship management
• Provided general administrative support to an accounting team, including updating client database, taxation collations, and liaising with ASIC and the ATO on behalf of clients
• Prepared documentation and meeting materials using Microsoft Excel, PowerPoint and Word
• Coordinated itineraries for interstate travel including accommodation arrangements
• Maintained inventory of office supplies and equipment
• Managed mail and filing systems.
• Entered data into system and updated customer contacts with information to keep records current.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Answered multi-line phone system and enthusiastically greeted callers.

• Performed employee criminal history checks for private sector and government organization’s
• Planed, organised and established daily priorities to maintain workflow and achieve quotas
• Determined levels of history checks required and amount of information to be released based on legislative requirements
• Maintained data integrity and accuracy in the customized nationwide police database CRIMTRAC
• Monitored the national police mainframe daily for alerts, information updates and anomalies
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Liaised with government departments, interstate police departments, and other Queensland police jurisdictions regarding application timelines
• Adhered to turnaround times and meeting quotas for processing of applications and signing off on completion and release of National Police Certificates upwards of 100 per day.
• Decision making as required on escalated issues pertaining to release of information
• Managed data and correspondence to secure information across complex landscapes of organizational departments.
• Performed data entry with speed and accuracy.

• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Received 000 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.

● Received and routed emergency calls from the general public and police establishments.

● Recorded relevant information pertaining to each situation, assessing gravity of the situation, identifying the emergency and determining action required.

● Operated radio to maintain contact with Queensland police patrol units.

● Maintained communication with services such as ambulance units, whilst updating police patrol units on location with expected ETA of support units.

• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

● Responded to police enquires regarding routine traffic interceptions and routine policing such as vehicle registrations, and persons of interest history and criminal records.

● Liaised with departments on sourcing assistance and/or accommodation for mental health and domestic violence incidents.

• Attorney General – Legal Services Commission
• Received and recorded complaints from legal consumers, practitioners, the Queensland Law Society and Queensland Bar Association
• Extracted relevant information from complaints and transcribed to in-house pro forma for forwarding to lawyers for consideration
• Opened files for complainants as required, ensuring accuracy and discretion
• Prepared dossiers for legal representatives and delivered to court within specified and inflexible timelines
• General administrative and reception duties.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
• Maintained personnel records and updated internal databases to support document management.

• Answered calls from operational police officers for the State of Queensland on a 24 hour basis
• Gathered information by using effective questioning and prompting to determine the appropriate crime classification
• Entered all information regarding offence, suspect and meticulous details regarding the crime scene
• Prepared detailed, accurate reports to support court appearances.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Verified accuracy of data entered into system to produce error-free reports.
• Followed established procedures to enter and process data correctly.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
• Utilized techniques for increasing data entry speed.