Kirsten Dominiak
FAILFORD,NSW
Summary
Dynamic Operations Manager with a proven track record at Riverlands Disability Services, enhancing operational efficiency and employee performance. Excelled in problem-solving and team leadership, significantly improving accountability and client relations. Skilled in staff development and maintaining compliance, demonstrating a results-driven approach with a focus on achievements.
Overview
20
20
years of professional experience
Work History
Operations Manager
Riverlands Disability Services
Glenbrook, NSW
03.2004 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Liaise with service providers and families.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Rostering of staff / Roster coordination
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Staff Management
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Maintaining Compliance
- Client Relationships
- Health and safety compliance
- Client Relations
- Onboarding and Orientation
- Incidents management
- Risk Management
- Scheduling of shifts / coordination of Rosters
Timeline
Operations Manager
Riverlands Disability Services
03.2004 - Current