Summary
Overview
Work History
Education
Skills
Timeline
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Kirsten Doyle

Kirsten Doyle

Dublin

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking position that offers opportunities for professional challenges utilising and further developing skills acquired through previous experience and third level education.

Overview

5
5
years of professional experience

Work History

Workshop Assistant

Indus3 Engineering
Perth, WA
04.2023 - Current
  • Lubricated and cleaned machines and work tools to maintain optimum performance.
  • Adhered to quality assurance, performance and compliance standards.
  • Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
  • Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
  • Maintained clean and organized working environment to promote safety and efficiency.
  • Fabricated components and structures following customer requirements.
  • Collaborated with team members to complete projects accurately and quickly.
  • Cut bent, and formed sheet metal and other materials to create metal works.
  • Assembled and welded components to create metal structures.
  • Operated welding machines and grinders to cut, shape and join metal workpieces.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Participated in projects requiring assembly of large and small components contracted by mining corporations located in Western Australia.

Jewellery Operations Assistant

Neve Jewells
Dublin
08.2022 - 03.2023
  • Distributed high value luxury jewellery orders to customers within Ireland and the EU.
  • Carried out quality control procedures to ensure accurate dispatch and shipment of goods.
  • Carried out assessment procedures to accurately issue orders for repair and conduct quality control inspections once repaired items were approved for re-dispatch.
  • Maintained a strong relationship with colleagues responsible for EU customer service, in order to accurately inform and update customers of the progress of order dispatch and repair.
  • Established professional relationships with courier services (DHL/ UPS) in order to maintain a high standard of service both nationally and internationally.
  • Tracked the movement of merchandise exports from the manufacturing location in order to ensure that delivery deadlines to all customers would be met.
  • Managed and maintained file system covering expenses, reports, and support documentation.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Provided administrative support with accurate document preparation and data entry.
  • Processed customer orders and invoices to support timely fulfillment and delivery.
  • Carried out internal procedures to manually add luxury stones to orders, merging the separate items and finalising the completed order.
  • Created shipping labels and packed orders for dispatch, while informing customers of the shipments progress.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
  • Evaluated cut, color and clarity to of unmounted gemstones, specifically diamonds and sapphires.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.

Luxury Fashion Sales Associate

Brown Thomas
Dublin
05.2022 - 08.2022
  • Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
  • Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
  • Styled merchandise displays to promote key pieces and shopper engagement.
  • Maintained inventory and replenished stock while ensuring merchandise displays were customer-oriented and assisted with maximizing sales.
  • Interacted with clients and associates while appropriately representing the brand and displayed excellent customer service skills to provide a positive experience for all.
  • Operated POS system for cash and card transactions for customer purchases and made cash deposits after balancing the POS system at store close.
  • Maintained knowledge of all promotions to ensure accurate communication with customers regarding sale items or new product arrivals.
  • Completed opening and closing procedures alongside associates.
  • Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Sports Advisor

Decathlon
Dublin
03.2020 - 10.2021
  • Performed sales duties in busy department store, including POS, opening, closing, cleaning, stocking, facing, and product knowledge.
  • Operated POS system accurately both at customer reception desk and at self-service checkout area.
  • Completed inventory of merchandising using electric inventory system according to store procedures and protocols.
  • Implemented improved stock rotation policies by strategically organising displays to encourage sales and ensure best sellers were displayed more prominently in the store layout.
  • Analysed the performance of merchandise in relation to best selling and unpopular products.
  • Met sales goals by ensuring that stock allocation was in line with store trends and predicted sales targets.
  • Trained in Duty Manager opening and closing procedures, carrying out this role 1-2 days per week.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritised helping customers over completing other routine tasks in store.
  • Dealt with customer issues while in the position of Duty Manager, ensuring that a high quality of customer services was provided to resolve issues.
  • Trained retail sales associates in customer service best practices, merchandising techniques, inventory systems, stock allocation.
  • Created a connection with a local organisation dealing with persons affected by mental health issues looking to re-enter the retail working environment.
  • Conducted interviews and analysed potential applicants for available roles within the store.
  • Created contracts, terms, organised scheduling and training for the successful applicants.
  • Worked along side the store leader to identify in store improvements both visually and in terms of staff wellness.
  • Ranked as the leading Mountain Sports department internationally in terms of sales Spring/Summer season 2021.
  • Assisted in the setup and operations of the initial click and collect services during the store closure due to the Covid 19 Pandemic.
  • Worked alongside the online customer service team dealing with customer queries relating to orders, deliveries, and other general concerns during the store closure.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Planning Intern

Decathlon
Dublin
05.2021 - 08.2021
  • Worked along side the operations team for regional expansion of Decathlon Ireland.
  • Completed a review of the planning process carried out during the proposal and construction of the flagship Ballymun store.
  • Created an impact review of the retail store whereby the commuter accessibility, proximity to sport facilities, and local area population were documented.
  • Carried out an identical survey on the proposed location of a second store located in Limerick.
  • Carried out a commuter and population survey on a national scale to identify counties with potential future store location.
  • Collected, arranged, and input information into database system.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Generated reports detailing findings and recommendations.

Education

Bachelor Of Science - Spatial Planning And Environmental Management

Technological University Dublin
10.2023

Leaving Certificate -

Fingal Community College
05.2018

Skills

  • Sales Transactions
  • Recordkeeping Compliance
  • Inventory Management
  • Tool Use
  • Safety Awareness
  • POS Systems
  • Customer Assistance
  • Luxury Retail
  • Teamwork
  • Schedule Coordination
  • Administrative Support
  • Shipment Arrangements
  • Communication

Timeline

Workshop Assistant

Indus3 Engineering
04.2023 - Current

Jewellery Operations Assistant

Neve Jewells
08.2022 - 03.2023

Luxury Fashion Sales Associate

Brown Thomas
05.2022 - 08.2022

Planning Intern

Decathlon
05.2021 - 08.2021

Sports Advisor

Decathlon
03.2020 - 10.2021

Bachelor Of Science - Spatial Planning And Environmental Management

Technological University Dublin

Leaving Certificate -

Fingal Community College

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Kirsten Doyle