Kirsten Evans - Dare
Gagebrook,TAS
Summary
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced work environments. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Momentum Energy
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Bar attendent
The star and garter Hotel
05.2022 - 06.2024
- Event Manager: Organizes gatherings, plans different ideas to bring business while also maintaining & updating all social media platforms, Organized a Bike Show for The Speak Up Stay Chatty Foundation
- Planning fundraisers, Meeting with drink representatives, Cash Handling & accounting (EFTPOS Experience) Preparing, serving & selling a range of cocktails, mixed drinks ETC,
Insurer
Shannons Car Insurance
05.2021 - 12.2022
- Pit Crew- planning office parties, providing a tuck shop (snacks, drinks), planning fundraisers, coffee days, Having great presentation for out of office work like, attending car or bike shows for work, attending Targa Tasmania, working alongside the National Car Museum
- Understanding the customer’s needs & providing good quality service to meet customer satisfaction.
Receptionist
Immi Solutions
01.2020 - 10.2021
- Carried out all admission enrolments to colleges, enrolment forms, making sure all the required documents were sent
- Established and facilitated communication between different community groups, organizations, and governments
- Made appointments for clients and college representatives
- Respond to all emails, including follow ups
- Answering calls and directing them to the correct person, Renewing College Agreements
Education
Drysdale
Skills
- Understanding customer needs, providing good quality service, and measuring customer satisfaction
- Exceptional Communication and Customer service skills
- Awareness of the impact of Privacy and Confidentiality
- Recording information about inquiries and complaints and advising relevant persons
- Cash Handling and Eftpos experience
- Issuing relevant forms, information kits, and brochures to interested persons
- Cheerful & Energetic
- Reliable & Dedicated Team player
- Honest and trustworthy
- Hard-working Professional
- Exceptional time management skills
- Liquor management
- Payment Processing
- Active listening
- Customer service
Timeline
Customer Service Representative
Momentum Energy
10.2024 - Current
Bar attendent
The star and garter Hotel
05.2022 - 06.2024
Insurer
Shannons Car Insurance
05.2021 - 12.2022
Receptionist
Immi Solutions
01.2020 - 10.2021
Drysdale
Similar Profiles
Natasha PykeNatasha Pyke
Customer Service/Communication Team at Momentum EnergyCustomer Service/Communication Team at Momentum Energy
Sahl ZiaSahl Zia
Test Lead at Momentum EnergyTest Lead at Momentum Energy
Julie-Anna Garcia-McShaneJulie-Anna Garcia-McShane
Customer Care Consultant at Momentum EnergyCustomer Care Consultant at Momentum Energy
Melissa HunnMelissa Hunn
Customer Service Representative at Loans StoreCustomer Service Representative at Loans Store
Savannah SmithSavannah Smith
Team Leader at Cherry Orchards, TasmaniaTeam Leader at Cherry Orchards, Tasmania