KIRSTEN HARLEY

• Assisted in developing strategies for improving user experience within the Calvary Consumer application.
• Maintain records of data communication transactions, problems, and remedial actions or installation activities.
• Co-ordinate with Project lead to identify and address patient needs.
• Maintain up-to-date knowledge of industry trends, best practices, standards, regulations.
• Interfaced with third party vendors when necessary for resolution of escalated issues.
• Maintain positive working relationship with fellow staff and management.
• Prioritise and organise tasks to efficiently accomplish service goals.
• Leverage skills to input and compile data gathered from various sources, including MBS online and educational sources to improve the patient experience while interacting with the Consumer App throughout their Hospital journey.

• Developed and co-ordinated training to help individuals learn company policies and procedures surrounding uploading of discharge summaries to MHR at Calvary Hospitals Nationally.
• Worked closely with The Australian Digital Health Agency to validate relevancy of content.
• Assisted with the development of online learning modules for clinical and non clinical staff to comply with Calvary and Australian Digital Health Agency policy requirements.
• Selected and assigned instructors to act as site mentors to conduct site training.
• Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
• Compiled and analysed weekly mandatory training reports for all sites.
• Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions at each site.
• Documented all training activities including attendance records, feedback forms, surveys for each site.
• Resolved any issues raised by participants during the training session and MHR roll out in a timely manner.
• Conducted site visits and follow up to verify progression and development of personnel.
• Maintain and monitor clinical staff AHPRA and HPII numbers to ensure smooth upload of discharge summaries to MHR.

• Developing sound relationships with healthcare executive management, nursing management and healthcare providers in a multidisciplinary setting
• Tying in previous sound relationships developed in previous employment whilst managing the implementation and roll out of WebEx boards within the Calvary Australia network
• Meeting scheduling - Managing calendars - Creation and distribution of communications - Maintenance and development of databases - Creation of documents - Secretarial duties

• Maintained a strong client relationships with our client base that included the Big 4 banks and key industries in Australia
• Fostered relationships with prospects, established liaison between clients and the company
• Oversaw contracts and agreements
• Prepare weekly reports on account status
• Managed and determined catalogue pricing for established and newly established accounts
• Managed core financial processes surrounding accounts
• Collaborated with distributors to establish performance metrics and cost optimization for our clients
• Technical Account Management
• Developed strong working relationships with customers to help improve their productivity and efficiency with in their Mac at work sector

• Re employed by previous employer to assist in the setup of a tech company that partnered with CISCO and Apple to implement CISCO solutions and Mac into enterprise environments
• Clients included 3 of the the top 4 big banks, 2 of the nations top insurance providers, leading International industrial companies, local PHN's and Private Hospitals
• As part of the start up I was responsible for: Implementing and creating company policies and procedure.
• Development of relationships between key stakeholders
• Quality control
• During my tenure we achieved the following awards: No.7 in the 2020 CRN Fast 50 - ISO/IEC 27001:2013 certification ( Team leader for the entire process) - 55th in the 2020 Deloitte's APC fast 500

Assumed all roles of a practice a manager including but not limited to:

• The implementation of My Health Record throughout the Practice including staff and patient education and ePIP requirements.
• Government of mandatory training for Dr's, Nurses, Practice staff and Educators.
• Supported the practice's staff, which boosted efficiency and improved overall process flow.
• Communicated with patients with compassion and confidentiality.
• Cultivated close working relationships with the entire staff, including GP's, Nurses and Allied health.
• Maintained electronic record management (EMR) systems to store data and develop reports.
• Infection control Management and training.
• Cold chain management.
• Rostering and Recruitment.
• Customer service and satisfaction.
• Payroll, Billings, Debt recovery and KPI management.
• Stock control-Ordered supplies needed and kept tabs on inventory levels using POLARGP software provided by the local PHN.
• Recognized by peers for providing exceptional customer service.

One of the highlights of this role was guiding the practice in two consecutive successful AGPAL accreditations my last one being a category A accreditation.