Summary
Overview
Work History
Skills
Timeline
Generic

Kirsten Heritage

Southport,QLD

Summary

Excellent time management with the proven ability to manage competing priorities and key performance indicators, company goals and individual tasks.

Proven ability to capitalise on own initiative to solve problems in any given situation and provide innovative solutions to address and rectify accordingly.

Highly developed negotiation and analytical skills with the extensive experience in influencing positive interactions at all levels, with emphases on delivering quality service.

Skillful use of interaction and communication techniques whilst being client focused ensuring confidentiality and discretion when dealing with others.

Ability to provide continuous improvement to ensure the delivery of high-level client service.

Overview

23
23
years of professional experience

Work History

Support Worker

CareMatch Australia
09.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.

Business Development Advisor

Employment Services Queensland
06.2019 - 12.2022


  • Conduct market research to identify new potential business opportunities.
  • Facilitate site meetings regarding employment opportunities and financial revenues.
  • Developed and implemented comprehensive business development programs.
  • Analyse employment market needs and identify marketing strategies that support ESQ programs.
  • Sustain and maintain collaborative working relationships with employers and clients.


Executive Assistant

RBY Projects
04.2018 - 05.2019
  • Maintained Managing Directors daily agenda and electronic diary.
  • Manage and deliver all front office administration functions.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Prepare reports, presentations, agendas, minutes and other documents as needed by executive staff.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.

Compliance Officer

Department of Communities
05.2002 - 10.2012
  • Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
  • Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
  • Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Strategic planning
  • Executive support
  • Training and mentoring

Timeline

Support Worker

CareMatch Australia
09.2023 - Current

Business Development Advisor

Employment Services Queensland
06.2019 - 12.2022

Executive Assistant

RBY Projects
04.2018 - 05.2019

Compliance Officer

Department of Communities
05.2002 - 10.2012

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Kirsten Heritage