Kirsten Maingay
DEVONPORT,TAS
Summary
Proactive Travel Advisor with extensive experience in researching destinations and accommodations, delivering exceptional customer service, and managing complex travel arrangements. Skilled in using booking engines and Sabre GDS, developing tailored travel plans, and implementing creative marketing strategies. Strong organizational capabilities, expert destination knowledge, and advanced itinerary planning. I am a fast leaner and work well learning on the job. I am great within a team setting.
Overview
6
6
years of professional experience
Work History
Travel Advisor
RACT Travel
01.2022 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
- Maintained favourable working relationships with co-workers to foster and promote cooperative working environment.
- Implemented creative marketing strategies that attracted new clientele and promoted the company''s services effectively.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Hospitality Worker
The Elimatta Hotel
03.2019 - 09.2021
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Education
High School Diploma -
St Brendan Shaw College
Devonport12-2020
Skills
- Travel industry experience
- Organizational capabilities
- Expert destination knowledge
- Excellent customer service
- Team player attitude
- Advanced itinerary planning
- Administrative tasks
- Time management skills
- Money Handling
- Works Well in a Team
Timeline
Travel Advisor
RACT Travel
01.2022 - Current
Hospitality Worker
The Elimatta Hotel
03.2019 - 09.2021
High School Diploma -
St Brendan Shaw College
Similar Profiles
Cameron BaxterCameron Baxter
Delivery Product Owner at RACT HobartDelivery Product Owner at RACT Hobart
Kurtis AbblittKurtis Abblitt
Roadside Assistance Technician at ractRoadside Assistance Technician at ract
MA. KIANNA ESCRIBAMA. KIANNA ESCRIBA
WORK IMMERSION/ ON THE JOB TRAINING at TRAVEL AVENUE BYAHERO TRAVEL & TOURSWORK IMMERSION/ ON THE JOB TRAINING at TRAVEL AVENUE BYAHERO TRAVEL & TOURS