Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Kirsten Mendes

EVERTON HILLS,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Uber Delivery Driver

Uber
Brisbane, QLD
08.2022 - 02.2023
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Utilized street maps to plan and determine most efficient routes.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Notified customers of delays to decrease calls to support.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Team Member

KFC
Brisbane, QLD
08.2018 - 01.2021
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Rotated through series of different stations based on team needs.
  • Looked for ways to go above and beyond job requirements.
  • Initiated inventory control measures to sustain stock levels.
  • Trained new team members using approved training materials and information.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Processed and retrieved customer special orders.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Addressed customer needs, responding to specific requests.
  • Followed production orders and company standards to exceed quality scores on consistent basis.

Education

Certificate III - Early Childhood Education

Southbank Tafe
Brisbane, QLD

Year 10 - Year 10

Mitchelton State High School
Mitchelton, QLD

Skills

  • Order Verification
  • GPS Navigation
  • Positive Attitude
  • Time Management
  • Safe Driving
  • Route Management
  • Valid Driver's License
  • Teamwork and Collaboration
  • Time Management Skills
  • Customer Service
  • English Fluency
  • Heavy Lifting

Certification

  • Have a Certificate III in Hospitality
  • Have a Certificate III in Landscaping
  • Have a Certificate II in skills for Work
  • Have had previous Certificates in First Aid
  • Triple P certificate - Parenting Certificate
  • Food Handling Certificate

Languages

English
Native/ Bilingual

Affiliations

  • i want to do a career in photography someday as i love taking photos and editing them.
  • i want to learn more and new job opportunities i can get as well as accomplishing new certificates and maybe diplomas in the studying and work placement area.

Timeline

Uber Delivery Driver

Uber
08.2022 - 02.2023

Team Member

KFC
08.2018 - 01.2021

Certificate III - Early Childhood Education

Southbank Tafe

Year 10 - Year 10

Mitchelton State High School

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Kirsten Mendes