Kirsten Palmer
Perth,WA
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Manager
Australian Distilling Co
Perth, WA
03.2024 - Current
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Collaborated with marketing team to create promotional materials for target customers.
- Oversaw regional and local sales managers and staff.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Relationship building with New and Existing Customers.
- Monthy KPI targets met.
- On Premise Activations, monthly and Planned through out the year.
- Product Training.
- Effective use of CRM software.
- Proven ability to build and maintain relationships with internal and external stake holders to foster trust and brand loyalty.
- Planning and Attending various promotional events.
- Trend assesments and Reporting.
- Stock Forcasting and Distribution management.
Contracts Administrator
Aus-Precast Pty Ltd
Perth, WA
03.2022 - 02.2024
- Analyze financial statements and income statements to review company's financial performance.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Balanced reports and batch summaries to submit for approval.
- Processed and sent invoices, adjustments and credit memos to customers.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Managed all payments processing, invoicing and collections tasks.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Assisted with the preparation of budgets and forecasts.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Reviewed, analyzed and interpreted contracts to ensure compliance with legal requirements.
- Maintained records of all executed agreements to ensure accuracy and completeness.
- Assisted in the development of policies and procedures related to contract administration.
- MDR preparation and submission.
- Provided technical advice to clients on a wide range of engineering related topics.
- Prepared reports detailing findings and recommendations for client review.
- Communicated with clients and coworkers about analysis results.
- Finished projects on time and within budget.
Duty Manager
Bottlemart Baldivis
Baldivis, WA
03.2018 - 01.2022
- Developed and implemented strategies to improve customer service.
- Increased Store sales by re-arranging shelves, floor displays and tastings.
- Took care of customer problem escalated by other staff members.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Monitored performance of staff members, offering advice where appropriate.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Responded promptly to any emergency situations that arose during shifts.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Set up monthly displays in-store for maximum retention.
Pharmacy Assistant
Malibu Pharmacy
Perth, WA
02.2017 - 03.2018
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Helped pharmacy staff prepare medications and fill orders.
- Opened incoming supplies and stocked in correct locations.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Restocked shelves and prepared expired drugs for return.
- Performed filing, copying, faxing and other clerical tasks.
- Delivered quality care to customers through close collaboration with pharmacist.
- Arranged retail products in pharmacy area according to merchandising planograms and end cap placement needs.
- Answered customer questions about prescribed and OTC medications.
- Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Senior Pharmacy Assistant
Amcal Pharmacity
Perth, WA
12.2013 - 12.2016
- Met with customers and answered questions in friendly and knowledgeable way.
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Restocked shelves and prepared expired drugs for return.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Recommended over-the-counter medications for patients after assessing symptoms.
- Provided consultations to patients to explain directions for prescription use.
- Checked prescriptions for proper contents and labeling.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Multi-Site Manager
Telechoice
Perth, WA
02.2011 - 03.2013
- Elevated quality of work and productivity from team members through improved training strategies.
- Kept service quality and customer relations in line with established standards to promote long-lasting relationships.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Skills
- Profit and loss accountability
- Customer Service
- Client Relationship Management
- Financial administration
- Visual displays
- Service coordination
- Policy enforcement
- Sales Techniques
- Customer retention
- Marketing Techniques
- Staff Training
- Operations Management
- Staff Development
- Business Development
- Business Administration
- Payment Collection
- Communication skills
- Promotional sales events
Certification
- Current RSA
- Current Duty Manager
- First Aid & CPR
- Quickbooks & Book Keeping
References
Michael Roguszka - Baldivis Liquor Store Manager - 0422 817 884
Lindsay Cardno - Fever Tree State Key account Manager (previous Diageo Business Development Manager) 0428 798 432
Timeline
Sales Manager
Australian Distilling Co
03.2024 - Current
Contracts Administrator
Aus-Precast Pty Ltd
03.2022 - 02.2024
Duty Manager
Bottlemart Baldivis
03.2018 - 01.2022
Pharmacy Assistant
Malibu Pharmacy
02.2017 - 03.2018
Senior Pharmacy Assistant
Amcal Pharmacity
12.2013 - 12.2016
Multi-Site Manager
Telechoice
02.2011 - 03.2013