Overview
Work History
Skills
Certification
References
Timeline
Generic

Kirsten Palmer

Perth,WA

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Manager

Australian Distilling Co
Perth, WA
03.2024 - Current
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Oversaw regional and local sales managers and staff.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Relationship building with New and Existing Customers.
  • Monthy KPI targets met.
  • On Premise Activations, monthly and Planned through out the year.
  • Product Training.
  • Effective use of CRM software.
  • Proven ability to build and maintain relationships with internal and external stake holders to foster trust and brand loyalty.
  • Planning and Attending various promotional events.
  • Trend assesments and Reporting.
  • Stock Forcasting and Distribution management.

Contracts Administrator

Aus-Precast Pty Ltd
Perth, WA
03.2022 - 02.2024
  • Analyze financial statements and income statements to review company's financial performance.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Balanced reports and batch summaries to submit for approval.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Managed all payments processing, invoicing and collections tasks.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Processed accounts payable and receivable transactions.
  • Assisted with the preparation of budgets and forecasts.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Reviewed, analyzed and interpreted contracts to ensure compliance with legal requirements.
  • Maintained records of all executed agreements to ensure accuracy and completeness.
  • Assisted in the development of policies and procedures related to contract administration.
  • MDR preparation and submission.
  • Provided technical advice to clients on a wide range of engineering related topics.
  • Prepared reports detailing findings and recommendations for client review.
  • Communicated with clients and coworkers about analysis results.
  • Finished projects on time and within budget.

Duty Manager

Bottlemart Baldivis
Baldivis, WA
03.2018 - 01.2022
  • Developed and implemented strategies to improve customer service.
  • Increased Store sales by re-arranging shelves, floor displays and tastings.

  • Took care of customer problem escalated by other staff members.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Provided training sessions for new staff members on company policies and procedures.
  • Assisted with recruitment processes when necessary, interviewing potential candidates.
  • Monitored performance of staff members, offering advice where appropriate.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Responded promptly to any emergency situations that arose during shifts.
  • Implemented quality assurance measures in order to maintain high standards of service delivery.
  • Ensured compliance with local licensing laws and regulations relating to serving alcohol.
  • Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Set up monthly displays in-store for maximum retention.

Pharmacy Assistant

Malibu Pharmacy
Perth, WA
02.2017 - 03.2018
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Helped pharmacy staff prepare medications and fill orders.
  • Opened incoming supplies and stocked in correct locations.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Restocked shelves and prepared expired drugs for return.
  • Performed filing, copying, faxing and other clerical tasks.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Arranged retail products in pharmacy area according to merchandising planograms and end cap placement needs.
  • Answered customer questions about prescribed and OTC medications.
  • Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.

Senior Pharmacy Assistant

Amcal Pharmacity
Perth, WA
12.2013 - 12.2016
  • Met with customers and answered questions in friendly and knowledgeable way.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Restocked shelves and prepared expired drugs for return.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Recommended over-the-counter medications for patients after assessing symptoms.
  • Provided consultations to patients to explain directions for prescription use.
  • Checked prescriptions for proper contents and labeling.
  • Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.

Multi-Site Manager

Telechoice
Perth, WA
02.2011 - 03.2013
  • Elevated quality of work and productivity from team members through improved training strategies.
  • Kept service quality and customer relations in line with established standards to promote long-lasting relationships.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.

Skills

  • Profit and loss accountability
  • Customer Service
  • Client Relationship Management
  • Financial administration
  • Visual displays
  • Service coordination
  • Policy enforcement
  • Sales Techniques
  • Customer retention
  • Marketing Techniques
  • Staff Training
  • Operations Management
  • Staff Development
  • Business Development
  • Business Administration
  • Payment Collection
  • Communication skills
  • Promotional sales events

Certification

  • Current RSA
  • Current Duty Manager
  • First Aid & CPR
  • Quickbooks & Book Keeping

References

Michael Roguszka - Baldivis Liquor Store Manager - 0422 817 884

Lindsay Cardno - Fever Tree State Key account Manager (previous Diageo Business Development Manager) 0428 798 432

Timeline

Sales Manager

Australian Distilling Co
03.2024 - Current

Contracts Administrator

Aus-Precast Pty Ltd
03.2022 - 02.2024

Duty Manager

Bottlemart Baldivis
03.2018 - 01.2022

Pharmacy Assistant

Malibu Pharmacy
02.2017 - 03.2018

Senior Pharmacy Assistant

Amcal Pharmacity
12.2013 - 12.2016

Multi-Site Manager

Telechoice
02.2011 - 03.2013

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Kirsten Palmer