Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kirsten Smith

Penrith,NSW

Summary

Experienced Customer Service Representative with nine years of experience working in busy, fast-paced environments. Committed to delivering quality service and unparalleled support.

Overview

9
9
years of professional experience

Work History

Team Leader – Corporate Accounts & Student Services

Australian Training Institute
02.2021 - Current
  • Manage corporate client accounts & relationships
  • Develop training manuals & train new staff
  • Lead & provide ongoing support to administration staff
  • Organising staff rosters, meetings & trainer calendars
  • Handle customer complaints.

Administration Officer

Australian Training Institute
02.2021 - 01.2022
  • Handling phone & online enquiries for public courses
  • Assisting team leader/management with additional tasks.

Reservations Team Leader

DriveAway Holidays
02.2018 - 02.2021
  • Supporting reservation & online consultants
  • Conducted employee training & staff appraisals
  • Problem solving (on-rent high pressure situations & complaints)
  • Manage relationships with internal & external stakeholders
  • Daily Reporting to management in the AU & US office.

Confirmation Support Agent

DriveAway Holidays
01.2017 - 02.2018
  • Communicating with suppliers to confirm special requests
  • Crosschecking reservations work & detecting errors
  • Problem Solving (Before Collection Issues)
  • Assisting Team Leaders with additional tasks.

Reservations Support Agent

DriveAway Holidays
09.2015 - 01.2017
  • Handling online enquiries & inbound calls from direct clients & travel agents
  • Processing quotes & bookings.

Education

Diploma of Tourism -

TAFE NSW
01.2015

Certificate’s II and III – Travel -

TAFE NSW
01.2014

High School Certificate -

Hills Sports High School
01.2014

Skills

  • Strong Leadership
  • Problem Solving Abilities
  • Effective Communication
  • Critical Thinking
  • Time Management
  • Adaptability

References

Available upon request

Timeline

Team Leader – Corporate Accounts & Student Services

Australian Training Institute
02.2021 - Current

Administration Officer

Australian Training Institute
02.2021 - 01.2022

Reservations Team Leader

DriveAway Holidays
02.2018 - 02.2021

Confirmation Support Agent

DriveAway Holidays
01.2017 - 02.2018

Reservations Support Agent

DriveAway Holidays
09.2015 - 01.2017

Diploma of Tourism -

TAFE NSW

Certificate’s II and III – Travel -

TAFE NSW

High School Certificate -

Hills Sports High School

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Kirsten Smith