Kirsten Susilo
Melbourne,VIC
Summary
Offering strong communication and organizational skills, eager to learn and develop with a positive mindset. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling. Friendly and able to communicate efficiently with fellow staff or customers.
Overview
2
2
years of professional experience
Work History
Tutor, Special Needs Students
NationalHigh Student Council
08.2023 - 02.2024
- Developed strong relationships with students.
- Managed challenging behaviours effectively by implementing clear expectations.
- Enhanced learning experiences for special needs students by implementing individualized education plans.
- Contributed to a positive learning environment for all students by fostering a culture of inclusivity, empathy, and respect throughout the entire school community.
Ticketing Agent
Leo Sutera Falcon
01.2022 - 06.2023
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Education
Foundation Studies -
Trinity College
Melbourne, VIC05-2025
High School Diploma -
NationalHigh Jakarta School
Jakarta, Indonesia06-2024
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Complaint Handling
- Money handling abilities
- Quick Learner
- Positive Attitude
- Multitasking
- Strong Work Ethic
- Cleaning and sanitation
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Timeline
Tutor, Special Needs Students
NationalHigh Student Council
08.2023 - 02.2024
Ticketing Agent
Leo Sutera Falcon
01.2022 - 06.2023
Foundation Studies -
Trinity College
High School Diploma -
NationalHigh Jakarta School
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