Kirsti McCurran
Officer,Australia
Summary
Dedicated, reliable professional eager to lend combined knowledge and skills to enhance business performance. Possesses excellent customer service, communication and leadership skills. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Professional in claims management, prepared to lead and enhance claims operations. Strong focus on team collaboration and achieving impactful results. Skilled in analyzing claims, resolving discrepancies, and ensuring compliance with regulations. Reliable and adaptable, consistently meeting evolving needs and challenges. Effective communicator with keen eye for process improvement and proactive approach to problem-solving.
Overview
28
28
years of professional experience
Work History
Claims Supervisor
FEN Australia
08.2022 - Current
- Proactively manage claim portfolio from commencement to completion.
- Reviewing scope of works and costing prior to allocating jobs to technicians or contractors to ensure allocation accuracy
- Multi-tasking to accommodate urgent requests and KPI timeframes.
- Maintained effective communication channels among all relevant stakeholders including customers, vendors, contractors, internal teams.
- Coached team members to develop their technical knowledge as well as soft skills such as communication, teamwork.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Enhanced team productivity by providing ongoing training and mentorship to claims staff.
- Contributed to the development and implementation of departmental goals and objectives, aligning them with broader organizational strategies.
Project Co-ordinator
Linx Restoration Services
01.2019 - 08.2022
- Management of client portfolio from entry to finalisation
- Collate reports for insurers, ensuring clarity and accuracy in written and visual documentation (e.g. photos).
- Work closely with trades to ensure the required works are completed to a high standard.
- Cost management throughout claim life and handling of trade invoices
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
Project Co-ordinator
Cowan Restoration Services
08.2018 - 01.2019
- Management of client portfolio from entry to finalisation
- Collate and submit reports to clients following technicians attendance
- Manage and submit job costing and quotes
- Liaise with technicians, insured's and clients throughout the life of the job
- Maintain and update job notes in client portal and in house database
- KPI monitoring and reporting.
Claims Specialist
Austbrokers Countrywide
08.2016 - 07.2018
- Manage and process of insurance claims portfolio from lodgment to finalisation
- Attend to client and insurer enquiries
- Interpret policy wordings and analysis of claims history
- Provide claim advice to clients and brokers
- Develop and maintain relationships with clients, brokers, insurance companies, repairers and solicitors
- Maintain and update client's details in the in the database
- Monthly reporting.
Claims Officer
Eric Insurance
07.2015 - 08.2016
- End to end claims service personal insurance including: Motor/Fleet, TAI, GAP
- Manage and process insurance claims portfolio from lodgment to finalisation
- Liability review and negotiation with Third Party Insurers and uninsured Third Parties
- Debt Collection, Factual Investigation and Recoveries
- Engage with brokers, insurance companies, repairers and solicitors.
Claims Officer
GIO/Suncorp
01.1998 - 01.2006
Education
High School Diploma - VCE
Colac Secondary College
Colac, Victoria11.1996
Skills
- Claims management expertise
- Clear communication skills
- Detail-oriented approach
- Effective problem resolution
- Effective team leadership
- Employee training
- Customer relationship development
- Adaptability
- Service excellence
Accomplishments
- People Leadership
- Claims Management
- Culture driven results
- Customer experience
Timeline
Claims Supervisor
FEN Australia
08.2022 - Current
Project Co-ordinator
Linx Restoration Services
01.2019 - 08.2022
Project Co-ordinator
Cowan Restoration Services
08.2018 - 01.2019
Claims Specialist
Austbrokers Countrywide
08.2016 - 07.2018
Claims Officer
Eric Insurance
07.2015 - 08.2016
Claims Officer
GIO/Suncorp
01.1998 - 01.2006
High School Diploma - VCE
Colac Secondary College
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