Kirstie Dendle
South Grafton,NSW
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Disability Support Worker
Caringa Australia
06.2019 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through support and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by keeping up-to-date on Caringa's policies and procedures.
- Implemented behavior management techniques, following individual behavioural support plans, when required for the safety of both clients and staff members involved.
- Maintained accurate records of client progress, following up with Team Leaders as needed to maximize outcomes.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
Receptionist Assistant
Caringa Australia
04.2023 - 05.2024
- Resolved customer and client problems and complaints.
- Managed multi-line telephone system and greeted clients and stakeholders during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific services provided by Caringa.
Waitress
CLOCKTOWER HOTEL – RESTAURANT
01.2008 - 06.2019
- Customer service – team environment, independent, open and close of restaurant
- Money handling
- Ordering
- End of day cash count
- All parts of back of house service - plating up, clearing dishes, coffee making.
Educator, Responsible Person
WESTLAWN PRESCHOOL INC.
01.2008 - 01.2019
- Implement the room’s routine and the Service’s procedures
- Assist all staff in meeting the needs, supervision, health and safety of all children
- Work as a team, sharing room responsibilities
- Acknowledge and support the worth of the personal, professional, cultural and linguistic diversities that all staff members bring to the Service
- Every staff member is unique and has something to offer- aim to tap into this wealth of knowledge and incorporate ideas in your own experiences
- Be familiar with the Grievance Policy (included in Policy Manual) and aim to discuss any concerns or incidents to the Director / Owner / Manager for further support
- Assist the Educational Leader and guide staff in observing and planning for individual children and the total learning environment
- Collaborate with staff to ensure that the program is continually improving
- Maintain a sound and current understanding of the National Quality Standard and National Quality Framework
- Demonstrate a professional level of written and verbal communication skills with both staff and clients
- Maintain and demonstrate an extensive knowledge of Workplace Health and Safety legislation and safety issues relating to children and staff
- Provide ongoing support and assistance as required to Director / Owner / Manager in areas of administration, program development, parent and community networking, staff professional development and training, and other areas as requested
- Inform Director / Owner / Manager of any issue arising that may compromise the children’s health, safety, or wellbeing, or the efficient operation of the Service
- Oversee all administrative duties or otherwise in relation to but not limited to: CCMS reporting, family accounts, fee collection, Newsletters, Information Sheets, assessment requirements and emails
- The service philosophy, procedures and policies, Education and Care Services National Regulations, and National Law, The National Quality Standards and Early Years Learning Framework
- Ensure professional documentation is undertaken for all children and is reflective of requirements within the National Quality Framework.
Education
Certificate III in Individual Support Disability
TAFE
Grafton, NSW02.2022
Diploma in Children's Services
TAFE
Grafton, NSW01.2016
Certificate III in Children’s Services
TAFE
Grafton, NSW01.2008
Skills
- I demonstrate a high level of skill in working under pressure, working with people with additional or special needs, problem solving
- I am punctual, self-motivated, work very well in a team environment, show leadership skills when needed but also cope well when given direction
- I have a willingness to learn, and thrive on new ideas and concepts
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Relationship Building
- Disability Awareness
- Documentation skills
- Documentation And Reporting
- Client Confidentiality
- Incident Reports
- Mobility support
- Computer Skills
- Meal Planning
- Health and safety
- Daily Living Requirements
- Household chores
- Creative Thinking
- Risk Assessments
- Family Communication
- Social Skills Development
- Problem-Solving
References
- Zachary Page - Client Services Manager (02) 6640 9300
- Daniel Trickett - Team Leader Caringa Australia (02) 6640 9300
Timeline
Receptionist Assistant
Caringa Australia
04.2023 - 05.2024
Disability Support Worker
Caringa Australia
06.2019 - Current
Waitress
CLOCKTOWER HOTEL – RESTAURANT
01.2008 - 06.2019
Educator, Responsible Person
WESTLAWN PRESCHOOL INC.
01.2008 - 01.2019
Certificate III in Individual Support Disability
TAFE
Diploma in Children's Services
TAFE
Certificate III in Children’s Services
TAFE
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