Kirstie Douglas
Brisbane,QLD
Summary
Dynamic professional with extensive experience as a Medical Receptionist at Sundoctors, excelling in appointment scheduling and patient management. Proven ability to enhance office communication and maintain meticulous record keeping, contributing to improved operational efficiency. Strong problem-solving skills complemented by a commitment to exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Sundoctors
Sunnybank, 4109
04.2025 - Current
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
- Scheduled and followed up on patient appointments, ensuring timely collection and processing of payments.
- Maintained organized patient files to facilitate efficient retrieval of information.
- Executed data entry tasks related to billing and collections procedures to support financial accuracy.
Disability Support Worker
Staffing Options
Brisbane, QLD
07.2023 - 04.2025
- Assisted clients with daily living activities and mobility needs.
- Provided personal care and support to individuals with disabilities.
- Organized recreational and educational activities for clients according to individual needs.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
Office manager and personal assistant
Freshway produce
11.2021 - 06.2022
- Managed accounts and payroll using MYOB, ensuring accuracy in financial transactions.
- Communicated with customers to source fresh produce, demonstrating strong negotiation skills.
- Maintained organized office spaces to promote professionalism and invite a positive atmosphere.
- Executed administrative tasks, including running errands for executives, to enhance daily operations.
Manufacturer and Warehouse assistant
Green Living Australia
05.2019 - 07.2021
- Operated sealing, oil filling, and numerical liquid filling machines for precise production processes.
- Maintained hygiene standards in commercial kitchen and warehouse, adhering to sanitation protocols.
- Produced cultures for yogurt, cheese, sourdough, and kefir in sterile manufacturing environments.
- Managed stocktake procedures to monitor inventory levels and enhance production scheduling efficiency.
- Picked and packed customer orders for shipment, ensuring accuracy and timely delivery.
- Coordinated shipping logistics across Australia with multiple freight companies for cost-effective distribution.
Online Warehouse Assistant
Jeanswest Jindalee
09.2018 - 05.2019
- Processed orders swiftly to meet quality and deadline standards.
- Managed stock replenishment and organization tasks, optimizing inventory levels.
- Handled Inter Branch Transfers (IBT) with precise record-keeping and timely dispatch.
- Engaged customers to promote products, achieving sales targets and KPIs.
- Resolved customer inquiries, ensuring satisfaction without compromise.
- Maintained a clean and organized workspace to uphold safety standards.
Skills
- Appointment scheduling
- Patient management
- Medical billing
- Office communication
- Record keeping
- Customer service
- Team collaboration
- Problem-solving
Certification
- Current Blue and Yellow card
- Current First aid/CPR certificate
References
- Meika Barben, Practice manager, Sundoctors Sunnybank, 0439 997 971
- Debbie Goninon, Community participation coordinator, 07 3254 1000 (Option 1), Debbie@staffingoptions.com.au
Timeline
Medical Receptionist
Sundoctors
04.2025 - Current
Disability Support Worker
Staffing Options
07.2023 - 04.2025
Office manager and personal assistant
Freshway produce
11.2021 - 06.2022
Manufacturer and Warehouse assistant
Green Living Australia
05.2019 - 07.2021
Online Warehouse Assistant
Jeanswest Jindalee
09.2018 - 05.2019