Kirstie Harriott
Surfers Paradise,QLD
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dry Goods Manager
Coles Supermarkets
01.2024 - Current
- I am responsible for running the grocery department, weekly sales of $345,000 - $352,000, involving all EO& FSI processes, rostering, receiving, team management & development of future leaders, assisting other departments where necessary
- The store was placed on the Bottom 30 FSI/ EO focus list @ 15/1/24, and with lots of hard work, supporting all department team with upskilling to ensure they have every possible opportunity to perform well in their roles, we have since been able to come off the Bottom 30 focus list, and hold a consistent A/B FSI rating, with some small improvements still to come.
Dry Goods Manager
Coles Supermarkets
07.2022 - 01.2024
- I was responsible for running both the grocery & dairy departments, weekly sales of $215,000 & $80,000, involving all EO & FSI processes, rostering, receiving, team management & development of future leaders, assisting other departments where necessary
- I was also in charge of running the store when my Store Manager has a day off or is on Annual leave, therefore building my own skills in other aspects of the store relating to audit checks & ensuring the store trades safe & legal, I was learning the ropes of taking ownership of the store safety folder and managing team injuries & return to work plans
- I was also caretaking Fresh Trading manager over the Christmas 2023 period.
Dairy Manager
Coles Supermarkets
03.2022 - 07.2022
- I was responsible for running the dairy department, weekly sales average $175,000, involving all Easy Order processes, rostering, stock control, receiving, team management, assisting other departments when necessary
- I was also responsible for the meat department rosters and ensuring that team working in this area are completing the required daily tasks.
Duty Manager
Coles Supermarkets
01.2021 - 01.2022
- I supported all areas of the store & was 100% responsible for running the store after the Store Manager goes home.
Dry Goods & Dairy Manager
Coles Supermarkets
01.2021 - 01.2021
- Responsible for all Grocery & Dairy process including EO metrics, rostering & REM control, stocktake.
Dry Goods & Dairy Manager
Coles Supermarkets
01.2020 - 01.2021
- Responsible for all Grocery & Dairy processes including Easy Order (EO) Metrics, Rostering, Team Member management, & Stocktake
- Also running of the entire store where necessary
- Achieved a ‘low’ audit result during a period of time where the store had no store manager.
Dairy Team Leader & relief Duty Manager
Coles Supermarkets
01.2019 - 01.2020
- Responsible for all Dairy processes including Easy Order metrics, rostering and supporting the Grocery manager where necessary.
Store Team Member & relief Duty Manager
Coles Supermarkets
01.2016 - 01.2019
Customer Service Manager
Coles Supermarkets
01.2015 - 01.2016
Fresh Produce Manager
Coles Supermarkets
01.2013 - 01.2015
Store Team Member & Fresh Produce 2IC
Coles Supermarkets
01.2007 - 01.2013
Education
Certificate III - Travel
Travel Training Australia
06.2025
Year 12 Certificate -
Varsity College, QLD
11.2007
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Performance Management
- Schedule Preparation
- Key Performance Indicators
- Budget Management
Certification
- Provide First Aid, St John Ambulance Australia, 07/01/23
- Electric Pallet Jack Coach, Crown, 11/01/23
References
Reference available upon request.
Timeline
Dry Goods Manager
Coles Supermarkets
01.2024 - Current
Dry Goods Manager
Coles Supermarkets
07.2022 - 01.2024
Dairy Manager
Coles Supermarkets
03.2022 - 07.2022
Duty Manager
Coles Supermarkets
01.2021 - 01.2022
Dry Goods & Dairy Manager
Coles Supermarkets
01.2021 - 01.2021
Dry Goods & Dairy Manager
Coles Supermarkets
01.2020 - 01.2021
Dairy Team Leader & relief Duty Manager
Coles Supermarkets
01.2019 - 01.2020
Store Team Member & relief Duty Manager
Coles Supermarkets
01.2016 - 01.2019
Customer Service Manager
Coles Supermarkets
01.2015 - 01.2016
Fresh Produce Manager
Coles Supermarkets
01.2013 - 01.2015
Store Team Member & Fresh Produce 2IC
Coles Supermarkets
01.2007 - 01.2013
Certificate III - Travel
Travel Training Australia
Year 12 Certificate -
Varsity College, QLD
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