Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kirstie Nichols

Summary

Dynamic Traffic Controller with proven expertise at Build Group, adept at enhancing public safety through effective traffic management and communication. Recognized for reducing accident rates and improving traffic flow during peak hours. Strong problem-solving skills combined with exceptional attention to detail ensure efficient operations in high-pressure environments.

Diligent [Desired Position] with solid background in traffic management and coordination. Successfully ensured efficient traffic flow and minimized delays by implementing effective control strategies. Demonstrated strong situational awareness and problem-solving skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Traffic Controller

Build Group
12.2024 - Current
  • Directed traffic around construction zones to enhance safety for workers and drivers.
  • Collaborated with crew members using stop and slow paddles for effective multi-directional traffic control.
  • Utilized hand signals and radios to ensure clear communication among team members.
  • Established signs and cones to guide traffic through construction sites efficiently.
  • Controlled pedestrian movements to prevent intrusion into work zones.
  • Routed traffic around construction sites for worker and driver safety.
  • Assembled signs and cones to direct traffic through construction sites.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
  • Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
  • Directed traffic in construction sites to maintain safe conditions for workers and motorists.
  • Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
  • Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
  • Worked with foreman to create effective temporary traffic control schemes.
  • Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
  • Maintained traffic control plans for proper management of traffic during construction and events.

House Cleaner

Self-employeed
02.2019 - 08.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Emptied trashcans and transported waste to collection areas.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.

Cashier

Blunder Road Country Markets
11.2009 - 06.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Cashier Assistant Manager

Cocos
01.2006 - 08.2008
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Monitored areas for security issues and safety hazards.
  • Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
  • Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.

Education

GED -

Brisbane School of Distance Education
Eagleby, QLD
04-2002

Skills

  • Two-way radio proficiency
  • Valid [state] driver's license
  • Visual observation
  • Traffic control supervisor
  • Maintenance of traffic supervisor
  • Traffic safety expert
  • Radio communication
  • Time management
  • Multitasking Abilities
  • Attention to detail
  • Problem-solving
  • Organizational skills
  • Teamwork and collaboration
  • Traffic monitoring
  • Decision-making
  • Critical thinking
  • Active listening
  • Excellent communication
  • Public safety and transportation
  • Street closure procedures
  • Task prioritization
  • Team building

Certification

  • [Area of expertise] License - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Traffic Controller

Build Group
12.2024 - Current

House Cleaner

Self-employeed
02.2019 - 08.2024

Cashier

Blunder Road Country Markets
11.2009 - 06.2010

Cashier Assistant Manager

Cocos
01.2006 - 08.2008

GED -

Brisbane School of Distance Education

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Kirstie Nichols