Summary
Overview
Work History
Skills
Timeline
Generic

KIRSTIE NICOLAIDIS

Melbourne,VIC

Summary

I also have worked many years in the hospitality industry, doing bartending, waitressing Lygon street and other various restaurants across Melbourne.

I'm hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Thank you for considering me as your new member of your team.

Overview

31
31
years of professional experience

Work History

ALL ROUNDER

Exeter Pizza
Croydon, Melbourne
02.2022 - 10.2022
  • Delivery Driver
  • Organized deliveries for customers using GPS navigation system.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Customer services
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Kitchen Hand - Cooking all menu items,
  • Prepared pizzas, pasta and parmigiana to customer specifications, including selecting appropriate toppings.
  • Supervising/Managing employees,
  • Assisted other team members in closing duties such as cleaning up stations, counting money.
  • End of the day cleaning,
  • Maintained a clean and sanitary work environment in compliance with health regulations.
  • Cleaned kitchen surfaces and equipment after each shift.
  • Managed phone calls from customers placing orders or inquiring about menu items.
  • Daily prepping of ingredients,
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Kept customer and food preparation areas clean and well-organized.
  • Managed inventory
  • Maintained safe food handling practices to prevent germ spread.
  • Provided excellent customer service at all times.
  • Oversaw inventory in buffet and reported replacement needs
  • Processed payments on cash register and counted back bills and change to patrons.

Sandwhich Hand

Sandwich Chef
Lilydale, Melbourne
06.2021 - 01.2022
  • Greeted customers and provided product knowledge.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Maintained cleanliness of work area throughout shift.
  • Tailored orders to address customer allergies and gluten concerns.
  • Maintained safe food handling practices to prevent germ spread.
  • Scrubbed and polished counters to remove debris and food.
  • Chopped ingredients and prepped food items ahead of lunchtime rush periods.
  • Assembled and served meals according to specific guest requirements.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Kept customer and food preparation areas clean and well-organized.

Cafe Server

Deli Cafe
Chirnside Park, Melbourne
11.2020 - 03.2021
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Stocked service areas with supplies during slow periods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Practiced safe food handling techniques at all times while on shift.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Adhered to health and safety regulations when preparing meals for guests.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Filled condiments and napkin containers during slack periods.
  • Trained new employees to perform duties.
  • Collected payments and provided accurate change.
  • Restocked and cleaned counter and service stations throughout shifts.
  • Processed cash and credit card payments accurately.
  • Completed day-to-day duties accurately and efficiently.

Cafe Manager

Paparazzi Cafe
South Yarra, Melbourne
05.1991 - 09.1995
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Created and maintained detailed records of all inventory, sales, customers, orders.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Maintained an accurate cash register system at all times during business hours.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Trained new employees to perform duties.
  • Rang up orders on cash register to process cash, credit card payments.

UBER DRIVER

01.2021

Skills

  • CUSTOMER SERVICE
  • CASH REGISTER FAMILIARITY
  • COMMUNICATION SKILLS
  • STRONG WORK ETHIC
  • COOKING & BAKING

Timeline

ALL ROUNDER

Exeter Pizza
02.2022 - 10.2022

Sandwhich Hand

Sandwich Chef
06.2021 - 01.2022

UBER DRIVER

01.2021

Cafe Server

Deli Cafe
11.2020 - 03.2021

Cafe Manager

Paparazzi Cafe
05.1991 - 09.1995

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KIRSTIE NICOLAIDIS