Summary
Overview
Work History
Education
Skills
Timeline
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Kirstin Thomas

Kirstin Thomas

Batemans Bay,Australia

Summary

I am a loyal, self-motivated, and hardworking professional with a robust foundation in practical skills, administrative tasks, and customer service. I thrive in both team environments and independent roles, consistently taking pride in my work and finding fulfillment in every task I accomplish. Since beginning as a software sales consultant in 2023, I have consistently exceeded sales expectations and over-delivered on targets, showcasing exceptional communication and problem-solving abilities. I excel in collaborative settings, effectively contributing to team goals through strong interpersonal skills and a cooperative approach. Meticulous in planning, organising, and prioritising tasks, I ensure effective time management and successful project completion. I am passionate about health and well-being and dedicated to encouraging others to live a fulfilled life.

Overview

18
18
years of professional experience

Work History

Software Sales Representative

Thryv
01.2023 - Current
  • Deliver compelling software demonstrations, driving client engagement and pipeline growth
  • Collaborate with my team to enhance sales strategies and provide exceptional customer support.
  • Manage sales pipeline, achieving measurable growth in client acquisition.
  • Leverage sales acumen to exceed targets, manage robust pipeline, and contribute to team success.
  • Continuously refine skills through training and development initiatives.
  • Foster strong client relationships through engaging interactions and personalised software presentations.
  • Actively participate in team efforts to optimise sales processes.
  • Develop creative approaches to software demonstrations, adapting to diverse client needs. Contribute insights to enhance training programs and streamline customer support processes.
  • Analyse sales data to identify trends and opportunities, informing strategic decisions & apply critical thinking to overcome challenges and deliver tailored solutions to clients.
  • Exceed sales targets by leveraging industry knowledge, refining skills through ongoing training, and consistently delivering compelling software presentations that drive pipeline growth.
  • Contribute insights to optimise sales strategies, streamline customer support processes, and enhance team performance, while providing exceptional client service and issue resolution.

Web Design & Customer Support

Cause 4 Paws
01.2021 - 01.2023
  • Update web content, ensuring visual appeal, leading to increased customer engagement.
  • Conducted discovery calls, resolving issues promptly, resulting in improved sales figures.
  • Meticulously updated websites, ensuring accuracy and relevance.
  • Handled customer inquiries with precision, maintaining high standards of service quality.
  • Pioneered innovative web design solutions, anticipating future trends.
  • Developed strategies to enhance customer support, resulting in measurable improvements in client retention.

Lifeguard, Swimming Instructor & Bookkeeper

Monaro Aquatic Services
01.2007 - 01.2023
  • Managed QuickBooks for accounting, ensuring timely payments and accurate records.
  • Instructed diverse swim students, adapting techniques to meet individual needs.
  • Monitored pool safety, maintaining chemical balance and filtration systems.
  • Trained new staff on safety protocols, enhancing team compliance and efficiency.
  • Managed comprehensive aquatic operations, overseeing safety protocols, conducting staff training, and maintaining facility compliance with regulatory standards.
  • Implemented efficient bookkeeping processes using QuickBooks, streamlining financial operations and ensuring accurate account management for multiple entities.
  • Developed tailored swim instruction programs, adapting teaching methods to accommodate diverse student needs and abilities.
  • Executed precise chemical handling and testing procedures, maintaining optimal pool conditions and adhering to stringent safety guidelines.
  • Fostered a supportive work environment by mentoring junior staff, conducting comprehensive inductions, and promoting best practices in aquatic services.

Retail Assistant

Surf Dive & Ski
01.2018 - 01.2022
  • Managed customer service, ensuring satisfaction and loyalty.
  • Handled cash, conducted stocktakes, and maintained inventory accuracy.
  • Trained new staff on safety protocols, enhancing team efficiency.
  • Prepared budget reports, keeping store operations within financial limits.
  • Streamlined inventory management, boosting efficiency and reducing stockouts. Implemented customer feedback system, driving continuous improvement in service quality.
  • Optimised staff rostering, enhancing team productivity and customer satisfaction.
  • Conducted comprehensive induction training, ensuring seamless onboarding of new hires.
  • Monitored budget adherence through meticulous tracking reports. Analysed daily sales metrics, providing actionable insights to management for strategic decision-making.
  • Ensured store compliance with Work Health and Safety regulations during staff training.

Education

High School Diploma -

Monaro High School
Cooma, NSW

Skills

  • Sales Acumen
  • Software Demonstration Expert
  • Customer Engagement
  • Pipeline Management
  • Team Collaboration
  • Customer Support
  • Web Design
  • Visual Design
  • Bookkeeping
  • QuickBooks
  • Swim Instruction
  • Chemical Handling
  • Food Safety
  • WHS Compliance
  • Staff Training
  • Cash Handling
  • Inventory Management
  • Rostering
  • Budget Tracking
  • Data Entry

Timeline

Software Sales Representative

Thryv
01.2023 - Current

Web Design & Customer Support

Cause 4 Paws
01.2021 - 01.2023

Retail Assistant

Surf Dive & Ski
01.2018 - 01.2022

Lifeguard, Swimming Instructor & Bookkeeper

Monaro Aquatic Services
01.2007 - 01.2023

High School Diploma -

Monaro High School

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Kirstin Thomas